Administration Assistant – Job Description
Novada Cement UK Limited
Novada cement UK is a market leading cement supplier wholly owned by Medcem Cement Group (A subsidiary of Eren Holdings) The Medcem Cement factory, owned by the Group, stands as one of the world's largest cement plants with an annual production capacity of 6.5 million tons of clinker.
The Medcem Cement Group is preparing for the future with a focus on sustainability, efficiency, and digitalization, while simultaneously striving to strengthen its position in the international building materials sector through investments in the UK and abroad.
Our Vision
Novada Cement UK Ltd is striving to become an important player in the UK cement industry through various investments. Our core business focuses on providing high-quality cementitious products while considering environmental impacts. We serve clients throughout the UK. Our organizational structure includes various departments and key leadership roles, ensuring efficient operations and strategic growth.
We take pride in our commitment to innovation and customer satisfaction. Our company continuously invests in research and development to enhance our offerings. Employees play a vital role in shaping the company’s success, and we encourage a culture of high performance, collaboration and continuous improvement.
Role Purpose
The Administration Assistant provides administrative, customer service, and order processing support to cement terminal operations. The role ensures accurate handling of customer orders, professional customer service, and effective administrative support, contributing to safe, compliant, and efficient terminal operations.
Key Responsibilities (not limited to)
- Customer Service & Order Management
- Act as a primary point of contact for customers regarding cement orders, deliveries, and general enquiries.
- Receive, process, and confirm customer orders in line with terminal capacity and operational schedules.
- Coordinate delivery slots with customers, hauliers, and terminal operations teams.
- Communicate order status, changes, delays, and issues clearly and professionally.
- Maintain accurate customer records, order histories, and delivery documentation.
- Handle customer queries and complaints professionally, escalating where required.
- Operational & Weighbridge Administration
- Provide administrative support to weighbridge activities through accurate data entry and document control.
- Process delivery notes, weighbridge tickets, loading instructions, and shipment paperwork.
- Liaise with HGV drivers and hauliers to confirm delivery references and site compliance.
- Ensure all inbound and outbound movements are recorded accurately and on time.
- General Administrative Support
- Provide day‑to‑day administrative support to terminal operations and engineering teams.
- Manage emails, phone calls, internal communications, and document distribution.
- Prepare reports, spreadsheets, and summaries relating to orders and dispatch activity.
- Maintain organised electronic and paper filing systems.
- HR, Compliance & HSE Administration
- Support the Office HR Manager with HR administration, including timesheets, holiday records, and personnel documentation.
- Maintain training records, inductions, competence matrices, and visitor logs.
- Support HSE administration including incident reporting, audits, and safety documentation.
- Assist with contractor onboarding and documentation compliance.
- Purchasing & Finance Support
- Raise purchase orders and support goods‑received note (GRN) processing.
- Assist with invoice processing, order reconciliation, and basic cost tracking.
- Support preparation of data for customer invoicing where required.
- Support finance manager to create month end reports and presentations.
- Analyse financial data and identity areas of improvements and variations from budget/forecast.
- Communication & Coordination
- Act as a professional point of contact for customers, hauliers, shipping agents, and visitors.
- Support coordination between office‑based functions and terminal operations, particularly during vessel calls and peak dispatch periods.
Skills & Experience
- Essential:
- Experience in administration, customer service, or order processing.
- Good IT, literacy, and numeracy skills.
- Desirable:
- Experience in ports, cement, logistics, construction, or heavy industry.
- Familiarity with order management, ERP, or weighbridge systems.
- Basic understanding of health & safety documentation.
- Office‑based with regular interaction with operational terminal areas.
- Some flexibility may be required to support vessel schedules and customer demand.
Location
The role will require a high level of visibility in our terminals, and you will be expected to most of your time on site. Novada believe in a flexible and agile work environment adopting remote working when possible.
Equal Opportunities Statement
Any personal data provided as part of the recruitment process will be processed in accordance with UK GDPR and the Data Protection Act 2018. We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. Employment is subject to the satisfactory verification of the right to work in the UK in accordance with Home Office requirements.
Pay: £29,500.00-£31,500.00 per year
Benefits:
- Company pension
- Free parking
- On-site parking
- Work from home
Work Location: In person
