Job Overview
We are seeking a dynamic and customer-focused Vehicle Service/After-Sales Manager to lead our service department with enthusiasm and expertise. In this pivotal role, you will oversee all aspects of both Car/Vans vehicle maintenance, repairs, and after-sales support, ensuring exceptional customer satisfaction and operational efficiency. Your leadership will drive and uphold the highest standards of mechanical knowledge and service excellence. This position offers an exciting chance to shape the customer experience while managing day-to-day service operations in a fast-paced environment.
Responsibilities
- Lead and motivate the service team to deliver outstanding vehicle maintenance and repair services, ensuring high levels of customer satisfaction.
- Oversee daily service operations, including scheduling, workflow management, and quality control to maximize efficiency and productivity.
- Identify opportunities for upselling additional services or accessories that meet customer needs while enhancing revenue.
- Maintain comprehensive knowledge of vehicle mechanical systems to provide accurate advice and support to both team members and customers.
- Handle cash transactions accurately, including invoicing, payments, and financial record keeping related to service sales.
- Develop and implement customer service strategies that foster loyalty, trust, and positive feedback from clients.
- Ensure compliance with safety standards, company policies, and industry regulations at all times.
Qualifications
- Proven experience in automotive service management or a similar role with demonstrated leadership skills.
- Strong mechanical knowledge of various vehicle systems and repair procedures.
- Excellent customer service skills with the ability to communicate clearly and build rapport with clients.
- Experience in upselling services or products to enhance customer value and increase revenue streams.
- Proficiency in cash handling, invoicing, and financial documentation related to service transactions.
- Ability to lead a team effectively while maintaining a positive work environment.
- High school diploma or equivalent; technical certifications or automotive qualifications are preferred.
Join us in delivering top-tier vehicle care while inspiring your team to excel! We’re committed to supporting your growth as a leader in the automotive industry through engaging work opportunities and a vibrant workplace culture.
Pay: £40,000.00-£60,000.00 per year
Work Location: In person
