We are looking for a professional, confident, and customer-focused Security Officer who is committed to maintaining a safe, secure, and welcoming environment for our client, colleagues, and visitors.
In this role, you will:
- Protect the customer's people, property, and assets by delivering security services in accordance with the site's Assignment Instructions (AI's) and any subsequent updates.
- Consistently achieve and exceed Key Performance Indicators (KPIs) and Service Level Agreements (SLAs), taking ownership of your responsibilities and contributing to the long-term success of the contract.
- Demonstrate professionalism, accountability, and a proactive approach to customer service.
- Embrace ongoing learning opportunities to support personal and professional development.
- Ensure full compliance with company policies, procedures, legal requirements, and regulatory standards, as directed by the Security Account Manager and in line with UK legislation.
- Complete all site-specific tasks and responsibilities to the highest standard, as outlined within the Assignment Instructions (AI's).
- Regularly review Assignment Instructions, keeping up to date with any changes and proactively suggesting improvements to enhance service delivery.
- Maintain compliance with all industry and statutory licensing requirements, including holding a valid front-line SIA licence in either Security Guarding or Door Supervision. A CCTV (PSS) SIA Licence is also required by the client, along with any additional contract-specific training.
- Follow all health, safety, and legal obligations associated with the role.
- Carry out duties responsibly, professionally, and in accordance with established procedures.
- Demonstrate excellent organisational skills, attention to detail, and a methodical approach to work.
- Successfully complete all mandatory training and competency assessments.
- Participate in additional development opportunities as identified by the Security Account Manager.
- Use technology effectively to support operational objectives and enhance professional knowledge.
- Take responsibility for maintaining all required licences and qualifications, ensuring SIA licence renewals are submitted at least 16 weeks before expiry.
- Actively engage in continuous professional development to remain informed of industry best practice and emerging trends.
- Remain vigilant and promptly report any health and safety concerns, hazards, or risks identified on site.
- Monitor the site environment for security threats, suspicious activity, or changes that could impact safety, security, or business operations.
- Use initiative, sound judgement, and effective communication skills to manage situations appropriately and seek support when required.
- Maintain a calm, professional, and courteous approach when dealing with challenging situations or difficult customers.
- Complete accurate, detailed, and timely records following any incident, ensuring information can be used to support investigations and reporting requirements.
- Demonstrate reliability, punctuality, and commitment to both Mitie and the client.
- Ensure all scheduled check calls are completed within the required timeframes in accordance with Assignment Instructions.
- Contact Emergency Services and the Communication Centre promptly when incidents occur and ensure all reporting procedures are followed.
- Deliver a visible and reassuring security presence while promoting a positive customer experience.
We are seeking someone who is professional, approachable, and passionate about delivering exceptional security services. The ideal candidate will have:
- A valid SIA Licence (Security Guarding or Door Supervision).
- A CCTV (PSS) SIA Licence (required for this contract).
- Strong communication and interpersonal skills.
- Excellent attention to detail and report-writing ability.
- The confidence to work independently and make informed decisions.
- A proactive and customer-focused approach.
- The ability to remain calm and professional under pressure.
- Security Cleared (SC) status desirable, but not essential.
At Mitie, we value professionalism, integrity, and teamwork. We are committed to supporting our colleagues through comprehensive training, career development opportunities, and a positive working environment where everyone can thrive and achieve their full potential.
