Scope of services:
Seeking a Senior Infrastructure Specialist to support day-to-day activities within the Firewall support team.
Firewall Operations & Support:
Provide operational support for Check Point firewalls, including incident and problem resolution
Support in the diagnosis and resolution of complex network security issues across production environments
Change Implementation & Platform Maintenance:
Manage request backlog (Jira) and raise changes (ServiceNow)
Implement and/or review firewall policy changes and NAT updates to policy
Support platform upgrades, patching, and lifecycle management
Track delivery of operational tasks, improvements, and remediation activities
Security, Risk & Compliance
Support audit, compliance, and vulnerability management activities
Produce and update operational runbooks and knowledge articles (Confluence)
Collaboration & Continuous Improvement
Support strong communication between shift teams.
Work with network, security, and application teams to deliver services effectively
Communicate clearly with both technical and non-technical stakeholders
Contribute to process improvements and support automation initiatives where appropriate
