Cover4 Account Handler (New Business Team)
This is a full-time role with working hours of 09:00-17:15 (with 1 unpaid hour for lunch), Monday to Friday.
Minimum grade D/3 in GCSE (or equivalent) Maths & English Language is required. Insurance experience is preferred but not essential as we will provide full training.
We also offer the following benefits on completion of successful probation period (after 6 months):
- Hybrid Working option - of 2 days per week in the office with the remainder working remotely from home, once signed off as competent (& where the job role is relevant)
- Health Cash Plan scheme (taxable) (from day 1)
- Private Medical Insurance (taxable) (from day 1)
- Time off in Lieu (TOIL)
- Company funded Chartered Insurance Institute (CII) membership, qualifications study & exams (50% to be repaid if employee leaves within 12 months of last payment(s))
- Free tea, coffee, soft drinks (from day 1)
- Group life cover (2 x annual salary) (from day 1)
- Workplace pension scheme (option to join if under 22) (from 3 months)
- Company funded staff social events (as & when)
- Employee Assistance Programme (wellbeing, counselling etc.)
- Ride to Work scheme (available)
- Birthday day off each year
- Early close (1pm) on Christmas Eve & New Year’s Eve.
JOB PURPOSE
To help the business provide an excellent service to existing and potential new clients providing advice, guidance and support on a daily basis under the supervision of your team leader.
Main duties:
- Uphold the Core Values of the Company at all times
- Respond to enquiries received in a courteous, confident and helpful manner
- Work as an effective member of the team
- Work within Cover4 service standards
- Refer cases to your line manager where they are beyond your competency level or ability
- Control your own diary system ensuring all items are followed up by the due dates
- Ensure full notes of conversations and actions are made on the diary system of all contact with customers and other third parties
- Obtain quotations using the quotation system or by referring the case to an authorised person for the following class(es) of insurance business:
- Touring Caravan insurance
- Static Caravan insurance
- Residential Let property
- Unoccupied property
- Communicate quotations, advising the most appropriate in terms of price and cover to meet the customer’s needs
- If accepted, ensure that written confirmation is issued providing full details of cover, the appropriate statement of fact, policy schedule, policy wording and other documentation required to comply with FCA regulation
- Check that all documentation is accurate, complete and sent in a reasonable timescale
- Administer any mid-term adjustments
- Any other duties that may be required by your line manager in accordance with the nature of this job
*Please note due to the volume of candidates who apply, if you do not hear from us within 14 days of applying this means your application has not been progressed to the next stage on this occasion.*
Job Types: Full-time, Permanent
Pay: From £23,960.00 per year
Benefits:
- Additional leave
- Bereavement leave
- Company events
- Cycle to work scheme
- Flexitime
- Free flu jabs
- Health & wellbeing programme
- Life insurance
- Paid volunteer time
- Work from home
Ability to commute/relocate:
- Southend-on-Sea SS2 6HZ: reliably commute or plan to relocate before starting work (required)
Education:
- GCSE or equivalent (required)
Experience:
- insurance: 1 year (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: In person
