Help Reunite Lost Pets with Their Families
At Identi, we're on a mission to keep pets safe and families together.
As the UK's largest integrated pet identification and reunification service, we help millions of pet owners protect what matters most. Through identichip and identibase, we provide trusted pet protection services that give owners peace of mind and help lost pets find their way home.
We're looking for caring, customer-focused people to join our award-winning team in York as Contact Centre Pet Protection Experts.
This isn't your typical contact centre role. Every conversation has the potential to make a genuine difference to a pet and their owner.
Why Join Us?
- Earn £33,000+ OTE
- Salary progression of up to £28,212 after probation
- Sunday Times Best Places to Work Award Winner
- Modern office at Monks Cross, York
- Outstanding benefits for you and your pets
- A meaningful role helping reunite lost pets with their families
The Role
As a Pet Protection Expert, you'll be the voice of Identi, supporting pet owners, veterinary practices, breeders and charities through a range of enquiries.
Using your customer service and sales skills, you'll help customers understand our protection services, ensure their details remain up to date and identify opportunities to upgrade members to our premium protection plans.
Working within our omnichannel contact centre, you'll handle enquiries via phone, email and webchat while delivering an exceptional customer experience every time.
What You'll Be Doing
- Supporting pet owners and professionals through inbound and outbound customer conversations
- Delivering friendly, empathetic and knowledgeable service across phone, email and webchat
- Helping customers understand the benefits of our protection and reunification services
- Identifying opportunities to upgrade customers to premium memberships and protection packages
- Retaining existing members by demonstrating the value of our services
- Working towards individual and team sales and service targets
- Building trust and long-term customer relationships through outstanding service
What We're Looking For
We're looking for motivated individuals who genuinely enjoy helping people and thrive in a target-driven environment.
You'll Have
- Experience in customer service, sales, contact centres or a similar customer-facing role
- Confidence speaking with customers and building rapport quickly
- Strong verbal and written communication skills
- A proactive, resilient approach to achieving sales targets and KPIs
- Excellent attention to detail and problem-solving skills
- The ability to commute to our York office
You'll Be
- Caring and empathetic
- Passionate about delivering great customer experiences
- Positive and enthusiastic
- Commercially minded and confident discussing products and services
- A team player who shares our commitment to pets and their owners
Salary & Hours
Basic Salary
- £26,546 starting salary
- Rising to £27,379 after successful probation
- Further progression to £28,212
On Target Earnings
- £33,000+ per year
- Overtime opportunities available
Working Hours
- 37.5 hours per week
- Permanent, full-time contract
- 5 days out of 7
- Rotating shifts between 8:00am and 8:00pm
Benefits
For You:
- Rewards & wellness platform (4,000+ perks).
- Enhanced pension contributions.
- Private medical care.
- Paid maternity/paternity leave.
- Compassionate emergency leave.
- Paid sabbatical & volunteer days.
- Birthday off every year.
- Cycle to Work allowance.
- Death in Service cover.
- Weekly lunch, free snacks, and team events.
- Free on-site parking.
- Bring Your Dog to Work Days!
For Your Pet:
- “Pet-ernity” leave.
- Discounted pet insurance.
About Us
Winner of a Sunday Times best place to work award in 2026, Identicare has grown from a microchip supplier to a leader in pet identity and protection. With high subscription retention and trusted partnerships with vets, breeders, and charities, we’ve built a reputation for care and reliability.
Our newly refurbished office in Monks Cross, York, provides a modern, positive workplace where our pet-loving team thrives. Together, we live our values of responsibility, kindness, empowerment, and inclusivity, helping us deliver exceptional service every day.
If you’re ready to combine customer service with a meaningful mission, apply today and help us keep pets safe and families together.
Job Types: Full-time, Permanent
Pay: From £26,546.00 per year
Benefits:
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- Gym membership
- Health & wellbeing programme
- On-site parking
- Private medical insurance
- Sick pay
- Store discount
Application question(s):
- Applications will only be considered if you live within 15 miles of York
Experience:
- Customer service: 2 years (required)
Language:
Work authorisation:
- United Kingdom (required)
Work Location: In person
