Doncaster
Ref: VA4129
#TEC2
Benefits
- Competitive salary plus performance related bonus
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29 days holiday including public holidays plus additional days with service
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Pension contributions
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Referral bonus scheme
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Enhanced parental leave
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Enhanced sick pay
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Wagestreama Financial Wellbeing app giving you ultimate pay control! Get paid when you want, save monthly, enjoy shopping discounts, explore your benefits, and even connect with a financial coach.
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Talk to us about flexible working
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VIP Awards colleague recognition scheme
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Cycle to work scheme
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Benefits App virtual GP appointments, employee assistance programme (EAP), cycle to work, high street discounts, discounted vehicle maintenance & repairs and so much more!
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Steer Academy provides accredited ongoing training paid for by the business
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Opportunities for career progression
Doncaster | Full Time | Permanent | 44 Hours per Week
Monday to Friday + 1 in 2 Saturdays
Are you looking for a Customer Service Advisor, Call Handler, Contact Centre, or Claims Handler role in Doncaster?
At Steer Automotive Group, we're looking for a friendly and professional Customer Service Call Handler to join our First Notification of Loss (FNOL) team. As the first point of contact following a road traffic accident, you'll provide reassurance, gather important claim information, and help customers begin their repair journey.
No automotive or insurance experience is required we'll provide full training.
As a Customer Service Advisor within our FNOL team, you'll speak to customers following vehicle accidents, record claim information accurately, liaise with insurers and repair centres, and ensure every customer receives exceptional service throughout the claims process.
This is an ideal opportunity if you've previously worked in a call centre, customer service, contact centre, retail, hospitality, administration, insurance, or office-based role.
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Answer inbound customer calls following vehicle accidents
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Record accurate claim information using internal systems
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Support customers with empathy and professionalism
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Provide updates throughout the claims process
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Liaise with insurers, repair centres and internal departments
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Ensure all customer records are accurate and up to date
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Meet customer service standards and team performance targets
We're looking for someone who genuinely enjoys helping people.
You'll ideally have:
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Previous customer service experience
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Excellent communication and listening skills
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A calm and professional telephone manner
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Strong attention to detail
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Good IT and computer skills
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The ability to multitask in a busy environment
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A positive attitude and willingness to learn
Experience within insurance, claims handling or the automotive industry is beneficial but not essential.
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Competitive salary
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Full training provided
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Excellent career development opportunities
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Supportive and welcoming team
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Modern working environment
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Employee benefits package
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The opportunity to genuinely make a difference for customers during a stressful time
If you're looking for a rewarding Customer Service Advisor, Call Handler, Contact Centre, or Claims Handler position in Doncaster, we'd love to hear from you.
Join Steer Automotive Group and build a long-term career with one of the UK's leading automotive repair specialists.
