Facilities Maintenance Manager

Moda Hove Central
Hove

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Job details

Full-time
£40,000 - £41,200 a year
4 days ago

Benefits

Health & wellbeing programme
Cycle to work scheme
On-site gym
Company pension
Flexible schedule
Free fitness classes

Qualifications

Microsoft Word
Reactive maintenance implementation
Management
Client engagement
Construction (Design and Management) Regulations 2015
Procurement
Stock checks
Computer literacy
Facilities management
Fire safety checks
Cost control
Tenant engagement
Safety inspections
Health and safety inspection
Analysis skills
Life safety system testing
Procurement support
Infrastructure safety system checks
Periodic inspection and testing
Property maintenance inspection
Planned Preventative Maintenance (PPM) implementation
Customer support
Customer interaction
Household contractor coordination
Safety compliance inspections
Stocktaking
Leadership
Communication skills
Marketing
Property management
Planned maintenance
Analytics

Full job description

Main Responsibilities:

· Deliver first class customer service and resident engagement

· Manage working relationships with suppliers and contractors

· Provide informed and accurate information to residents

· Consistently deliver the Moda service standard to residents and all visitors to the building

· Respond to resident enquiries (meeting all agreed KPIs)

· Regularly review customer satisfaction

· Communicate in line with brand values

H&S Compliance:

· Support completion of annual risk assessments in conjunction with the Group FM and H&S Manager

· Report all H&S and security issues or concerns to the GM & work with to form resolutions

· Review & monitor all suppliers on site following RAMs where required and comply with H&S and CDM/statutory requirements as per contractor management procedures

· Risk assessment monitoring: including FRA, H&S, Water and site based activities

· Responsible for safe on-site storage of maintenance supplies & materials and stock control

· Conduct inspections and audits; regularly inspecting equipment, machinery, and facilities to identify maintenance needs, hazards, and compliance with regulations

· Promote a safe working environment

Maintenance:

· Allocation of job sheets for maintenance technicians and priorotising, assisting with tasks as required whilst communication to residents accordingly and updating GM on the progress of jobs

· Supervising maintenance staff, leading technicians providing support and guidance as required

· Report escalation of planned maintenance to head office teams

· Update systems to track works effectively and produce and share reports where required

· Weekly/monthly/quarterly PPM testing

· Maintain accurate PPM records for inspection

· Support apartment maintenance inspections and repairs

· Record accurate labour and material costs for end of tenancy maintenance

· Coordinate the preparation of amenities for resident events

· Planning and scheduling maintenance activities, developing maintenance plans, setting schedules and coordinating resource to ensure timely completion of maintenance tasks

Building Operations:

· Detailed knowledge of the building and apartments

· Daily development walk around (am/pm)

· Submitting material and supply requests to General Manager for review of procurement

· Support General Manager in procurement of contractors and suppliers

· Manage the day-to-day relationships with PPM service providers

· Emergency or incident escalation

· Processing reactive maintenance work orders, follow up and regularly review customer satisfaction

· Communicate in line with brand values

· Coordinate all statutory compliance on site

· Undertake and record all building common part safety checks/testing incl emergency lighting, fire alarm, AOVs

· Attend out of hours emergencies if required

· Furniture delivery and stock check recording (per apartment)

· Ability to handle multiple tasks

· With training, able to use other systems and software packages

· Flexible and cooperative at all times

Knowledge, Attitude & Skill:

· Excellent analytical skills

· Excellent interpersonal skills

· Proactive and dynamic, taking ownership of all of core duties.

· Strong verbal and written communication skills.

· Accuracy and attention to detail.

· Experience of working to targets

· A great team player who takes ownership and responsibility

· A logical thinker who can spot errors and resolve issues

· Acts with integrity and professionalism

· Flexible working hours

· Excellent communication skills displaying sensitivities to and understanding of residents’ needs

· Well-groomed and of smart appearance

· Flexibility and adaptability

· Good level of computer literacy using Microsoft Word, Excel and Outlook

· Understanding the importance of achieving deadlines and ensuring quality output

· Use initiative and take responsibility for providing solutions

· To ensure confidentiality and security of all business, client and customer documentation/ information

· Problem solving and well organised

· Ability to work well under pressure

· Proactive and dynamic, taking ownership of all of core duties

· Strong verbal and written communication skills

· Attention to detail

Experience:

· Previous experience in residential property (hospitality or private rental sector preferred)

· Excellent customer relations skills, a sense of humour and plenty of energy and enthusiasm

· Must be pro-active and able to use initiative to enhance the reputation of the building

· Professional presentation, confident and outgoing in nature

· Well organised, ability to problem solve and works under pressure with great decision-making skills

MARKETING AND LEASING

· Support all marketing and leasing initiatives on site

· Ensure void periods are minimised by prompt turn-around of apartments following end of tenancy

· Provide feedback on suggestions for improvements to reduce voids

· Support inventory and check out inspections

· Propose marketing material to encourage residents to report maintenance and utilise services (cleaning, maintenance)

FINANCIAL AND REPORTING

· To coordinate/close reactive jobs in a timely manner

· Maintain accurate H&S records and reports

· Manage and reduce OpEx operation costs, including approval and query of invoices

· Support in providing costs and supporting evidence for end of tenancy recharge claims

· Compare costs for various services and goods

· Maintenance and updating of operating systems

· Standard operating procedures & customer satisfaction reporting as required to support business plan

· Manage maintenance budgets

Job Type: Full-time

Pay: £40,000.00-£41,200.00 per year

Benefits:

Company pension
Cycle to work scheme
Free fitness classes
Health & wellbeing programme
On-site gym

Application question(s):

Good understanding of health & safety tasks & regular compliance

Experience:

Leadership: 3 years (preferred)
Maintenance: 5 years (preferred)

Work Location: In person

Quick apply

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