ABOUT HOMEPROTECT
Cover for Almost every Home
We founded Homeprotect on a simple principle - to provide protection to people underserved by the home insurance industry. Since 2002, we've been combining smart technology with real human expertise to protect hundreds of thousands of unique homes across the UK, and we're just getting started.
If you're someone who loves solving interesting problems, taking ownership and working with a team that aims high, speaks up and lifts each other, Homeprotect is a place where you can do meaningful work, grow your career and make a real difference for our customers.
What It's Like to Work Here
Our customers come from all walks of life and so do our people. We're a small but perfectly formed team of insurance specialists, technologists, data scientists and customer champions - all bringing individual expertise, an appetite for innovation and a shared ambition to protect the homes and things people love.
We work at pace, but we trust our people to work in a way that brings out their best. You'll collaborate closely across teams, have real ownership from day one and see the impact you have first-hand with flexible working to help you balance the needs of your role with the rhythm of your life.
We've been recognised as a Great Place to Work UK for seven consecutive years - most recently ranked 29th nationally, jumping 71 places in a single year.
KEY RESPONSIBILITIES
- First Point of Contact: Act as the initial point of contact for Workplace Technology issues across the company, providing timely 1st- and 2nd-line resolution and owning escalations through to closure where required.
- User Account Management: Manage the identity lifecycle – creating, modifying, and deactivating user accounts across Entra ID and connected systems and applications as per company policies. Administer group and licence assignments, MFA, and conditional access, ensuring security protocols and permissions are appropriately maintained.
- Joiner, Mover & Leaver (JML) Management: Own the joiner, mover, and leaver lifecycle – provisioning access and equipment for new starters, adjusting access on role changes, and handling departures including timely account disablement, equipment retrieval, and adherence to data security and access-governance requirements.
- Hardware Maintenance: Perform regular maintenance, updates, and repairs on laptops, desktops, and other user-related hardware. Troubleshoot hardware issues and coordinate repairs with vendors when needed.
- Software Support: Assist users with software installation, upgrades, and troubleshooting. Collaborate with relevant teams to ensure software licenses are up-to-date and compliant.
- SaaS & Business Application Provisioning: Administer user access across core SaaS and operational applications, including Salesforce and the claims platform – creating and deprovisioning accounts, assigning roles, profiles and permission sets in line with least-privilege, and coordinating with application owners on access requests, joiner/mover/leaver actions, and periodic access reviews.
- Endpoint Management: Manage the modern endpoint estate through Microsoft Intune (MEM) – device enrolment and Autopilot provisioning, compliance and configuration policies, and application deployment and patching across Windows devices.
- Virtual Desktop (VDI) Management: Administer and support the Citrix virtual desktop environment (CVAD / DaaS) – session hosts, published applications, image and profile management (FSLogix), and monitoring of capacity and session performance.
- Microsoft 365 Administration: Administer the Microsoft 365 tenant, including Exchange Online, Teams, SharePoint and OneDrive – managing licences, service configuration, and user support across the collaboration suite.
- Network and Connectivity Support: Help users with network connectivity issues, including Wi-Fi, VPN, and LAN configurations. Troubleshoot and resolve network-related problems.
- Documentation and Reporting: Maintain accurate records, documentation, and inventories related to hardware, software, and user access. Generate reports as required.
- Collaboration and Training: Collaborate with team members to enhance IT infrastructure and contribute to knowledge-sharing initiatives. Provide basic IT training to users when necessary.
KNOWLEDGE, SKILLS & EXPERIENCE
Knowledge:
- Understanding of ITIL principles.
- Proficiency in Microsoft Windows and Office Suite.
- Familiarity with Entra ID (Azure AD) and hybrid identity, including user lifecycle management, conditional access, and MFA.
- Knowledge of hardware components, peripherals, and troubleshooting techniques.
- Understanding of networking concepts such as TCP/IP, DNS, DHCP.
- Experience of Microsoft Intune / Endpoint Manager for device and application management.
- Working knowledge of Citrix virtual desktop technologies (CVAD / DaaS), including profile management such as FSLogix.
- Proficiency in Microsoft 365 administration across Exchange Online, Teams, and SharePoint.
- Experience administering user access and provisioning across SaaS/business applications (e.g. Salesforce), and running joiner/mover/leaver (JML) processes.
- Scripting ability (e.g. PowerShell) to automate routine administration at scale (desirable).
Skills:
- Proactive, strong problem-solving and analytical skills.
- Excellent communication and interpersonal abilities.
- Ability to prioritize tasks and work under pressure in a fast-paced environment.
- Attention to detail and a methodical approach to work.
- Customer-oriented mindset with a focus on providing high-quality service.
Experience:
- Previous experience in a similar IT support role, or relevant IT Education.
- Experience in user account management and handling leaver processes.
- Proficiency in providing technical support for hardware, software, and network-related issues.
- Experience with IT ticketing systems and knowledge base tools, and hands-on exposure to cloud endpoint and identity management tooling.
BENEFITS
We want you to feel rewarded, supported and set up to thrive throughout your career with us.
Learning and Growth: We invest in your development through structured learning, mentoring, buddying, on-the-job experience and cross-functional projects. We support role-relevant professional qualifications where they'll make the biggest difference, and our Lunch and Learn sessions to help you stay connected to what’s going on right across the business.
Health and Wellbeing: Your wellbeing matters here. We offer private healthcare through BUPA, an Employee Assistance Programme covering legal, financial and counselling support for you, a Wellbeing Centre with online tools and resources, regular wellbeing seminars and workshops, annual flu jabs and an annual eye care voucher.
Financial Security and Reward: We offer an annual discretionary bonus scheme upto 30% of your base pay, life insurance at four times your salary, and a pension with Aegon. You'll also receive a significant discount on Homeprotect home insurance - with a friends and family discount too, and a staff referral bonus when someone you recommend joins the team.
Time Off: 25 days' annual leave plus bank holidays, with the option to buy or sell up to five additional days each year.
Genuine Flexible Working We trust our people to work in a way that best suits them - with flexible working to balance the needs of your role with the rhythm of your life. We ask that everyone comes into the office at least once a week, as we believe in-person connection is important for collaboration, culture and building great relationships. You'll receive a homeworking starter kit from day one and can claim towards additional home office equipment within your first six months.
Purpose and Community: We care about more than just the work. Through our charity partnership with Refuge, the UK's largest specialist domestic abuse charity and regular social, wellbeing and charitable events throughout the year, there are plenty of ways to connect, give back and feel part of something bigger.
UNIQUE AS STANDARD
We're proud to be an equal opportunity employer and actively encourage applications from all backgrounds. We believe in celebrating difference - everything that makes both our customers and our people unique. We consider visa sponsorship on a case by case basis for the right candidate, so please don't let that stop you from applying.
We encourage you to let us know if you need any extra help with your application or have any requirements at any stage of the recruitment journey, we want the process to work for you.
Your data will be maintained in line with our recruitment data privacy policy.
Regulatory Responsibilities
As an FCA regulated insurer, doing the right thing isn't a compliance requirement - it's simply how we work. All colleagues are expected to uphold the FCA Individual Conduct Rules (1–6) and act with integrity, due skill and care, openness with regulators and a genuine commitment to delivering good outcomes for our customers.
You'll work within approved processes and authority limits, keep accurate and auditable records, protect data under UK GDPR and our information security policies, escalate risks and exceptions promptly, report incidents, breaches and any financial crime or sanctions concerns (including via whistleblowing), support vulnerable customers with reasonable adjustments, and complete all mandatory training to maintain competence.
If the role falls within SM&CR, a supplementary document outlining the key regulatory responsibilities will be provided.
