Mortgage Administrator (Office-Based)
Monarch Financial Services Ltd
Location
Office-based
About Us
Monarch Financial Services Ltd is a growing and client-focused financial services firm, committed to delivering tailored mortgage and protection solutions. We pride ourselves on professionalism, efficiency, and exceptional customer service, supporting clients through every stage of their property journey.
Role Overview
We are looking for a highly organised and detail-oriented Mortgage Administrator to join our team at Monarch Financial Services Ltd. This is an office-based role where you will play a vital part in supporting our advisors and ensuring mortgage applications are processed smoothly from submission to completion.
Key Responsibilities
- Manage mortgage applications from initial submission through to completion
- Liaise with clients, lenders, solicitors, and other third parties to progress cases efficiently
- Collect, check, and process all required documentation accurately
- Maintain up-to-date records on internal systems and ensure all files are compliant
- Submit applications to lenders and monitor progress, proactively chasing outstanding requirements
- Assist advisors with case management and administrative support
- Respond to client queries, providing a high level of customer service at all times
- Ensure all work complies with FCA regulations and company procedures
- Handle general office administration duties as required
Skills & Experience
- Previous administrative experience (mortgage or financial services experience preferred)
- Strong attention to detail and organisational skills
- Ability to manage multiple cases and meet deadlines
- Excellent communication skills, both written and verbal
- Proficient in Microsoft Office (Word, Excel, Outlook)
- Knowledge of mortgage processes and lender requirements desirable
Personal Attributes
- Professional, reliable, and proactive
- Strong team player with a positive attitude
- Ability to work efficiently in a structured office environment
- High level of integrity and confidentiality
- Client-focused with a commitment to delivering excellent service
Working Environment
- Full-time, office-based role
- Supportive and collaborative team culture
- Monday to Friday standard working hours
What We Offer
- £26,000 annual salary
- Career progression opportunities within a growing company
- Ongoing training and development
- Friendly and professional working environment
Pay: £26,000.00-£27,000.00 per year
Benefits:
Work Location: In person
