Utelogy provides enterprise software for managing, monitoring, and analysing workplace technology environments. We’re looking for a Support Technician to join our growing EMEA operations team, supporting some of the world's leading organisations as they enhance their modern workplace technology estates.
What You'll Be Doing
- Acting as the first point of contact for customer support requests
- Troubleshooting issues across AV, IT, and Unified Communications environments
- Supporting the coordination of driver development requests from intake through release
- Working directly with customers to facilitate testing, approvals, and user acceptance
- Collaborating with internal engineering, support, and customer success teams
- Helping improve processes and service delivery standards
What We're Looking For
- Degree in IT, Computing, or a related field, or equivalent practical experience
- Experience in a technical support or helpdesk environment
- Strong troubleshooting skills across IT, AV, and UC technologies
- Excellent communication and customer-facing skills
- Ability to manage multiple priorities and stakeholders
- A proactive and innovative mindset and desire to learn
Why Join Utelogy?
- Work with global enterprise customers
- Be part of a fast-growing technology company
- Hybrid working model (3 days per week in our Basingstoke office)
- Collaborative and supportive culture
- Access to ongoing learning, training, and development opportunities
If you're looking for a role where you can make a real impact and develop your technical career, we'd love to hear from you.
Apply now or contact us directly for more information.
Pay: £25,420.00-£35,000.00 per year
Ability to commute/relocate:
- Basingstoke, Hampshire: reliably commute or plan to relocate before starting work (required)
Education:
- Certificate of Higher Education (required)
Work authorisation:
- United Kingdom (required)
Location:
- Basingstoke, Hampshire (preferred)
Work Location: Hybrid remote in Basingstoke (Hampshire)
