We are recruiting for a skilled Receptionist who will be the first point of contact for all our guests and visitors. This role is perfect for someone who excels at communicating with others in a professional manner to ensure a high quality of customer service is provided to our guests; our vision is ‘to make every day feel like a holiday’.
Role: Receptionist
Location: Newton Hall Holiday Park, Staining, FY3 0AX
Hours: 28-35 hours per week
Salary: £13 per hour
Shift pattern: Shift patterns can vary between 9:00am starts and 7pm finishes subject to business needs. Weekend working will be essential. Likely Fridays, Saturdays, Sundays and Mondays. Flexibility to cover holidays would be advantageous.
Role overview
- Check-in and check-out guests, ensuring all documentation both electronic and hard copy is completed by the guest and all park.
- Manage both digital and hard copy filing systems for all guests.
- Answer the telephone in a professional and timely manner, addressing queries and directing external calls to the correct department.
- Answer e-mails in a professional and timely manner.
- Upsell facilities and services offered by the Park.
- Assist within other departments in busy periods e.g. reception or bar to support the wider team
Benefits include:
- Birthday Treat – Additional day annual leave
- 1 in 6 weekends without rostered shifts (if applicable) where possible
- Ongoing training and development
- Refer a friend and Great Ideas schemes
- Use of leisure facilities across the Parks
- Employee discount off holidays with the Partington Group
- Employee discount at Walterz Entertainment Hub
- Employee discount – Local Attractions Discount Scheme
Requirements:
- Proven experience as a Receptionist or a similar role within the hospitality industry with Strong knowledge of customer service.
- Experience of booking systems, additional training will be provided.
- Able to produce right to work documentation (e.g. passport or birth certificate & NI document)
- Able to produce valid driving licence
- Strong communication skills, both verbal and written, to liaise with team members and guests effectively.
- Ability to work under pressure in a fast-paced environment while maintaining attention to detail.
