Welcome to Haleon. We’re a purpose-driven, world-class consumer company putting everyday health in the hands of millions. In just three years since our launch, we’ve grown, evolved and are now entering an exciting new chapter – one filled with bold ambitions and enormous opportunity.
Our trusted portfolio of brands – including Sensodyne®, Panadol®, Advil®, Voltaren®, Theraflu®, Otrivin®, and Centrum® – lead in resilient and growing categories. What sets us apart is our unique blend of deep human understanding and trusted science.
Now it’s time to fully realise the full potential of our business and our people. We do this through our Win as One strategy. It puts our purpose – to deliver better everyday health with humanity – at the heart of everything we do. It unites us, inspires us, and challenges us to be better every day, driven by our agile, performance-focused culture.
To deliver HALEON growth objectives in a highly competitive environment, HALEON team must have the capability to build strong, open and constructive relationships with our customers. The Customer S ervice team is in a unique position to develop a deep understanding of customer needs and ensure our supply chain is aligned to meet them. Further, the Customer Service team plays a key role as an extension of the sales and supply chain functions within HALEON, working in tandem with colleagues across the organisation to enhance the customer’s experience and drive growth. Customer Service is no longer limited to processing orders and delivering product. It is now a source of competitive advantage, as we seek to become the world’s first and best FMCH.
Organisational Leadership:
Lead Day to Day Operational & Promotional Planning Processes Between HALEON & Customer
Deliver HALEON & Customers Key Operational Performance Metrics
Be a valued partner in the Commercial Business Unit
Delivering HALEON joint commercial plan, through a joint supply plan
Develop the Strategic Relationship between HALEON & Customer
Key Events, NPD, Range Review Implementation, Forecasting & Supply Management
Daily communication to customer on service level. Where necessary, ensure the customer is aware of HALEON shortages and resupply dates or delivery delays. Agree actions with customers to manage potential supply issues, optimising available stock.
Meet with customer to review service level, in store availability, orders vs forecast, stock holding and in store stock levels. Develop contact strategy with customer ranging from regular KPI reviews to Quarterly/Yearly strategic planning & reviews
Form a collaborative SC team across HALEON and the customer to deliver the Supply Chain Plan. To include service level targets, efficiencies and cost savings, forecast accuracy and availability targets.
Job Posting End Date
2026-08-28
Haleon are committed to mobilising our purpose in a way that represents the diverse consumers and communities who rely on our brands every day. It guides us in creating an inclusive culture, where different backgrounds and views are valued and respected – all in support of understanding and best serving the needs of our consumers and unleashing the full potential of our people. It’s important to us that Haleon is a place where all our employees feel they truly belong.
During the application process, we may ask you to share some personal information, which is entirely voluntary. This information ensures we meet certain regulatory and reporting obligations and supports the development, refinement, and execution of our inclusion and belonging programmes that are open to all Haleon employees.
The personal information you provide will be kept confidential, used only for legitimate business purposes, and will never be used in making any employment decisions, including hiring decisions.
If you require a reasonable adjustment or accommodation or other assistance to apply for a job at Haleon at any stage of the application process, please let your recruiter know by providing them with a description of specific adjustments you are requesting. We’ll provide all reasonable adjustments to support you throughout the recruitment process and treat all information you provide us in confidence.
The Haleon recruitment team will contact you using a Haleon email account (@haleon.com). If you are not sure whether the email you received is from Haleon, please get in touch.
