Alfa Romeo ¦ Full-Time ¦ Competitive Salary + Benefits
Are you passionate about delivering exceptional customer experiences and building lasting relationships? Do you thrive in a premium retail environment where no two days are the same?
We are looking for a highly motivated Client Experience Executive to become the face of Alfa Romeo, delivering outstanding customer service throughout the entire ownership journey. This exciting role combines customer relationship management, sales, aftersales support, and brand representation within a prestigious automotive environment.
About the Role
As a Client Experience Executive, you will act as the primary point of contact for customers, ensuring every interaction reflects the premium standards of the Alfa Romeo brand. From welcoming customers into the showroom to supporting vehicle sales, handovers, aftersales services, and community engagement, you'll play a key role in creating memorable experiences that build customer loyalty and drive business success.
Key Responsibilities
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Deliver exceptional customer service across all touchpoints, both in person and digitally.
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Build strong relationships with customers, understanding their needs and providing tailored solutions.
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Support the sale of new and used vehicles, finance products, service plans, and accessories.
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Manage customer enquiries and guide clients throughout their ownership journey.
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Coordinate vehicle handovers, returns, servicing appointments, and follow-up communications.
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Utilise CRM systems and digital tools to maintain customer records and enhance engagement.
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Promote the Alfa Romeo brand through local events, marketing initiatives, and social media activity.
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Work closely with sales, aftersales, marketing, and support teams to deliver a seamless customer experience.
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Stay up to date with product knowledge, industry trends, and competitor activity.
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Support showroom operations, ensuring the environment reflects the premium Alfa Romeo brand standards.
What We're Looking For
We are seeking an enthusiastic and customer-focused individual who can deliver a first-class experience while maintaining strong commercial awareness.
Essential Skills & Experience
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Previous experience in a customer-facing, sales, hospitality, retail, or automotive role.
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Excellent communication and interpersonal skills.
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Strong relationship-building abilities with a customer-first mindset.
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Confident using CRM systems and digital technology.
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Highly organised with excellent time-management skills.
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Self-motivated and target-driven.
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Professional presentation and approach.
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Strong problem-solving skills and attention to detail.
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Ability to work collaboratively across multiple departments.
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Adaptable and comfortable working in a fast-paced environment.
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Passionate about delivering outstanding customer experiences.
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Positive, proactive, and enthusiastic attitude.
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Strong team player with a willingness to learn and develop.
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Resilient and able to remain professional under pressure.
What You'll Receive
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Competitive salary package.
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Opportunity to work with an iconic luxury automotive brand.
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Ongoing training and professional development.
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Career progression opportunities within a growing dealership network.
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Supportive and collaborative working environment.
About Alfa Romeo
Founded in Milan in 1910, Alfa Romeo is one of the world's most recognised luxury automotive brands. Known for its Italian heritage, innovative engineering, and sporting pedigree, Alfa Romeo continues to deliver vehicles that combine performance, style, and passion.
