Job Description:
Control Room Operative – Breakdown Recovery
NWVA is seeking Control Room Operatives to manage vehicle breakdown recovery operations in a fast-paced and dynamic environment. Due to continued business expansion, we are looking for dedicated and experienced individuals to join our team at our new Brentwood location.
Location: Brentwood (Office Based)
Hours: Monday to Friday (no weekends) 6-hour fixed shift pattern, on one of the following shifts:
3pm-9pm
4pm-10pm
5pm-11pm
(Please note that once a shift time has been confirmed, it will become your contractual shift pattern and will not be subject to change.)
What We Offer
- Competitive salary
- Full on-the-job training provided
- Monthly pay (PAYE)
- Employee pension scheme
- On site parking
- Company uniform provided
- Employee health, wellbeing and lifestyle benefits, including: (Health Cash Plan (HCP), Employee Assistance Programme (EAP) and a variety of employee lifestyle discounts (including, Gym and Retail)
Key Responsibilities
- Receiving and assessing vehicle breakdown calls
- Dispatching and coordinating recovery vehicles efficiently
- Maintaining clear and professional communication with drivers, customers, and partner agencies
- Monitoring live jobs and providing accurate updates
- Booking and administering jobs within our workflow management software
- Ensuring all operations comply with safety and regulatory requirements
- Invoicing
- Producing reports and completing general administrative duties
About You
- Previous experience in a control room, call centre, logistics, or similar environment desirable but not essential
- Customer service experience essential
- A confident decision-maker who performs well under pressure
- Professional, empathetic, and confident telephone manner
- Strong communication and interpersonal skills
- Highly customer-focused with excellent attention to detail
- Strong IT skills, with proficiency in Microsoft applications
- Ability to multitask, prioritise workload, and remain calm in a fast-paced environment
- A strong team player
- You must have a clean DBS and a willingness to undergo enhanced security vetting
If you feel you have the skills and experience required for this role and are available to attend interviews on the dates listed, we would love to hear from you. Please apply today.
Pay: £21,808.80 per year
Benefits:
- Company pension
- Free parking
- Health & wellbeing programme
- On-site parking
- Store discount
Work Location: In person
