We are looking for a Cluster Reservation Agent to join our Reservation team at the Starhotels London.
Looking after our colleagues is all that we care about. Respect and kindness are at the heart of everything we do. When you join us, you will become a vital member of our team. You will not only support us in delivering breathtaking hospitality to our guests but also help us create a workplace that is a role model to others.
What is in it for you?
We value our colleagues and offer great benefits, including:
- Participation in the Tronc scheme, which includes Rooms and F&B service charge and bonus.
- 28 days holiday inclusive of bank holidays, increasing with the length of service.
- Pension scheme and Medicash plans.
- Great food and drink provided during your shift.
- Great incentives, including a refer-a-friend bonus( up to £750)
- Colleague discount to all the Starhotels Collezione around the world.
You will work with brilliant colleagues across the Hotel, ensuring we are one team delivering a seamless and memorable guest experience.
Your Role & What We Need From You
The Reservation Agent plays a crucial part in our success.
As a Reservation Agent, you will be responsible for handling guest reservations across our luxury hotels, ensuring every booking is managed efficiently and accurately while delivering exceptional customer service. You will act as the first point of contact for guests, providing information about hotel services, room availability, rates, and special offers. The role is key to maximizing revenue opportunities, maintaining reservation standards, and creating a seamless booking experience that reflects the high level of hospitality synonymous with our luxury properties.
Key Requirements:
- 1–2 years of experience in reservations, front office, guest services, or a similar role within a luxury hotel environment.
- Excellent communication and interpersonal skills, with the ability to build rapport with guests and colleagues at all levels.
- Strong attention to detail and organizational skills, with the ability to manage multiple bookings and inquiries efficiently.
- Experience with hotel reservation systems such as Opera PMS or similar property management systems is highly desirable.
- A customer-focused approach with a passion for delivering exceptional guest experiences.
- Ability to work independently and as part of a team in a fast-paced environment.
- Good problem-solving skills and the ability to handle guest requests and reservation amendments professionally.
Why Us?
The hotels are a proud member of Starhotels Collezione—the group’s prestigious collection of luxury hotels imbued with Italian flair and creativity across New York, Paris, Milan, Venice, and beyond.
To find out more about us, check out our Instagram accounts: @starhotels
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
All applicants must be eligible to work in the UK.
