Customer Service Administrator
We are looking for a motivated and quick learner to join our team. The successful candidate will be required to develop strong product knowledge and understand internal processes quickly in order to deliver a high standard of customer service.
Location: Bamber Bridge
Salary: Starting £14.35 p/h
Hours: Monday to Friday, 8:00am – 5:00pm (1-hour lunch, 37.5 hours per week)
Key Requirements
- Minimum of 3 years’ experience in a customer service role, including call handling and order processing
- Strong customer service and communication skills
- Proven ability to follow internal procedures and compliance requirements
- Confident IT skills, including Microsoft Office and MS Teams
- Experience using SAP or similar systems (preferred)
- Experience resolving customer queries and issues
Key Responsibilities
- Deliver excellent customer service through a professional and customer-focused approach
- Process customer orders accurately, efficiently, and on time
- Prepare and issue customer quotations
- Maintain regular communication with customers, including follow-up calls throughout the order process
- Provide accurate information regarding products, pricing, and delivery times
- Identify opportunities for upselling and cross-selling products and services
- Manage debit and credit notes in line with company procedures
- Handle customer complaints and returns effectively and professionally
Job Type: Fixed term contract
Pay: From £14.35 per hour
Benefits:
- Free parking
- On-site parking
Work Location: In person
