About the Role:
Would you like to work somewhere where you get to make a real difference every day?
This is a 6month temporary opportunity for a Income Officer to make a real difference within Advance, a specialist supported housing association.
At Advance, we believe everyone deserves a safe, secure home and the right support to sustain it. We’re looking for an experienced and customerfocused Income Officer to deliver an effective income management service across Advance Support and Housing. This role will be based in Oxfordshire, with occasional travel required.
You’ll play a key role in preventing and recovering rent and shared ownership arrears, supporting customers through early intervention, and taking proportionate enforcement action where needed always balancing income recovery with tenancy sustainment and customer wellbeing.
This is a varied, rewarding role where you’ll work closely with customers, colleagues and external partners to achieve positive outcomes.
What you’ll do:
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Manage a caseload of rent and shared ownership accounts, taking early action to prevent arrears escalating.
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Work with customers to agree affordable repayment plans through phone, written and facetoface contact.
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Recover rent, service charge and shared ownership arrears in line with policy and legal requirements.
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Prepare cases for legal action where necessary, including attending court or tribunal hearings.
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Work closely with Housing, Leasehold, Finance and support partners to resolve arrears and sustain tenancies.
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Support customers to maximise income through benefits advice and signposting to debt support.
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Maintain accurate records, monitor payments and contribute to arrears reporting and service improvements.
What we’re looking for:
Experience in rent collection, arrears recovery and income management within a housing setting.-
Knowledge of housing, leasehold or shared ownership legislation and arrears recovery processes.
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Experience preparing cases for legal action, including court attendance.
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Strong communication, negotiation and customerfocused skills.
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Confidence using housing management systems and Microsoft Office.
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GCSEs (or equivalent) including English and Maths.
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Full, clean driving licence and access to a car.
For more detail's on the role please review the Job Description.
For more information about the role please contact, Stephen Allen on Email:[email protected]
About the organisation:
Advance is a national, not-for-profit provider of housing and support services for people with disabilities and mental health conditions. Our vision is to transform lives; providing the best quality housing and support services so that people can live the lives they choose, achieve their personal goals, feel valued and know their voices are heard.
We recognise that our people are our greatest asset and we’re passionate about making Advance a great place to work. We invest in our staff, providing the training and support you need to succeed in your role, gain industry-recognised qualifications and realise your career aspirations.
We are an equal opportunities employer who values its staff and the difference they make to their customers. There is no place for racism or discrimination of any kind in Advance. As an organisation, we will not tolerate it. We are firmly committed to recruiting the best colleagues regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation and to supporting customers from similarly diverse backgrounds.
All newly appointed staff receive an induction, during which they will learn about our PRIDE values, our expectations of how they should treat our customers and our commitments in relation to how they will be treated as a member of staff.
Benefits of working for Advance:
We value our staff and the difference they make to the lives of our customers, which is why we offer the following benefits:
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Paid holiday (from 25 days up to 30 days with long service in addition to bank holidays, pro rata for part time hours)
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Sector specific training is provided as part of induction plus opportunities for professional development
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Access to Perks at Work where you can obtain great discounts of cinema tickets, shopping vouchers and much more
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Long service awards payable in 5 year increments
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Golden Hello/refer a friend receive up to £500
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Cycle to work scheme
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Access to our Employee Assistance Programme
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Free DBS (Disclosures and Barring Service)
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Excellent opportunities to progress your career within Advance
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Enrolment in a pension scheme with matched contributions above the statutory minimum (if you work enough hours to meet the threshold for enrolment)
Advance is regulated by the Regulator of Social Housing and the Care Quality Commission and we are committed to safeguarding and promoting the welfare of the people we support. You will be required to provide evidence of right to work. An enhanced DBS disclosure will be required for this role, the cost of which will be covered by Advance.
Safeguarding:
At Advance, Safeguarding is embedded in our organisational culture it’s reflected in our values, our behaviours, and the way we work together. We believe that creating a safe environment is not just about compliance, but about cultivating trust, openness, and accountability at every level.
As the organisation’s Safeguarding Lead, Ryan Brummitt, Executive Director of Support, oversees our safeguarding arrangements and ensures that concerns are acted upon quickly, sensitively and in line with national legislation and local safeguarding procedures.
We believe that safeguarding is everyone’s responsibility. Whether you are a customer, family member, colleague or partner organisation, if you have any concerns about the welfare or safety of someone we support or of any member of our team please don’t hesitate to get in touch.
[email protected]
Together, we can ensure that Advance remains a safe, supportive and inclusive organisation for all.
We value diversity and therefore welcome applications from everyone interested in working at Advance. We are a Disability Confident Leader.
Advance Housing & Support Ltd reserves the right to close this job once sufficient applications have been received.
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