The Nurse Manager will be responsible for overseeing the day-to-day operations of the nurse agency and the delivery of high-quality complex care packages in the community. This role ensures safe, effective, and person-centred care while maintaining regulatory compliance, managing staff, and supporting business growth.
Requirements
Clinical Leadership & Governance
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Provide strong clinical leadership across all agency and complex care services
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Ensure all care delivered meets current clinical standards, best practices, and regulatory requirements
- Conduct clinical audits, risk assessments, and implement quality improvement plans
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Act as the clinical escalation point for complex cases and incidents
Complex Care Management
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Oversee the assessment, planning, implementation, and evaluation of complex care packages
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Develop and review person-centred care plans tailored to individual needs
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Liaise with multidisciplinary teams (GPs, consultants, therapists, commissioners)
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Ensure safe management of clinical interventions (e.g., tracheostomy care, ventilation, PEG feeding, medication management)
Staff Management & Development
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Recruit, train, and supervise nurses and healthcare staff
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Conduct regular supervisions, appraisals, and competency assessments
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Ensure all staff maintain up-to-date clinical skills and mandatory training
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Manage rotas to ensure safe staffing levels and continuity of care
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Participate in “out of hour” requirements.
Agency Operations
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Oversee daily agency operations, including staffing coordination and client allocation
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Build and maintain relationships with clients, families, and commissioners
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Support business development by identifying new opportunities and partnerships
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Ensure efficient service delivery aligned with organisational goals
Compliance & Quality Assurance
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Ensure compliance with all relevant legislation, policies, and safeguarding requirements
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Maintain accurate clinical records and documentation
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Lead investigations into incidents, complaints, and safeguarding concerns
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Prepare for inspections and ensure readiness for regulatory reviews
Communication & Stakeholder Engagement
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Act as the key point of contact for clients, families, and external professionals
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Provide clear and effective communication across all levels of the organisation
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Promote a culture of openness, professionalism, and continuous improvement
Benefits
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Competitive salary
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Career progression opportunities
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Supportive and dynamic working environment
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Opportunity to shape and grow a service
