Job Description
Receptionist – Milton Keynes Office
25 hours per week Monday-Friday
We are seeking a highly organised and personable Receptionist to join our team. As the first point of contact for clients and visitors, you will play a key role in creating a welcoming and professional environment.
ABOUT THE FIRM
We are a dynamic national law firm spread out over 12 offices, who specialise in all areas of family law and provide the very best advice to both private and legally aided clients. We believe that every client should be treated as if they are our only client, by listening to their concerns, understanding their needs, always being approachable and supporting them through difficult times.
The ideal candidate will have excellent communication skills and be organised and professional, with the ability to manage a busy reception environment efficiently. You should be able to prioritise tasks effectively, ensuring the smooth running of front-of-house operations whilst supporting the wider team on a day-to-day basis. Clerical and administrative skills are essential, along with a compassionate and approachable manner when dealing with clients. The role will involve providing general administrative support to assist with the progression and management of client matters.
In return you will be joining a firm that has clear values and principles in place to enable its lawyers to achieve the best possible outcomes for their clients.
KEY REQUIREMENTS:
- Greeting clients and visitors in a polite and professional manner
- Managing incoming calls and directing enquiries appropriately
- Handling appointment scheduling and maintaining diaries
- Providing administrative support to solicitors and legal staff
- Managing incoming and outgoing post
- Ensuring the reception area is tidy and presentable at all times
- Maintaining confidentiality in line with legal and data protection requirements
- Excellent IT Skills with proven knowledge of working with Microsoft Office packages
- Previous receptionist or front-of-house experience (legal experience desirable but not essential)
- Excellent communication and interpersonal skills
- Strong organisational skills with the ability to multitask
- Professional, empathetic, and approachable manner
- Ability to handle sensitive situations with discretion
- To maintain strict confidentiality at all times in accordance with GDPR and data protection requirements.
WORKING HOURS
- 25 hours per week
- Monday to Friday 9.30am to 3pm with a 30-minute unpaid lunch break.
WHAT WE OFFER
- The chance to work at an Investors in People Gold Standard Accredited Law Firm
- 25 days annual leave (full time positions) plus Bank Holidays plus the opportunity to purchase up to 5 extra days holiday at the start of each year
- Contributory pension scheme
- Membership of Employee Ownership Trust and bonus scheme after qualifying period
- Cycle2Work Scheme
- Great company events, including an annual weekend conference where all offices get together and firmwide Charity Fundraising Events
- Advanced Employee Assistance Programme with legal, financial and wellbeing advice and counselling available 24/7/365 via the telephone or via the My Healthy Advantage App
- Medicash Healthcare Cover after completion of probation
- The opportunity to join an ever-growing Diverse and Inclusive Team with an excellent company culture
At Family Law Group we pride ourselves in finding the best available talent and encourage applications from a diverse range of backgrounds and cultures. For some of our vacancies we receive a high volume of applications and therefore may need to close this advert early.
Your current employer will not be contacted for references until you have accepted any job offer. All job offers are subject to the receipt of satisfactory references.
*_Note to recruitment agencies*_:
We hire the majority of our talent directly, by word of mouth or via referrals. On occasions, we will look for external support and will release vacancies to our recently reviewed Preferred Suppliers List.
Benefits:
- Cycle to work scheme
- Health & wellbeing programme
Work Location: In person
