We are looking for enthusiastic and customer-focused individuals to join the neoworx team. As the first point of contact for our members, visitors and guests, you will play a key role in creating an exceptional workplace experience. You will coordinate the member journey while delivering a consistently high standard of hospitality and customer service.
Key Responsibilities
- Welcome all members, visitors and guests in a friendly, professional and engaging manner.
- Manage the reception inbox, telephone enquiries and general correspondence, responding promptly and professionally.
- Build positive relationships with members, understanding their needs and providing exceptional day-to-day support.
- Coordinate meeting room bookings, ensuring rooms are prepared, presented and ready for use.
- Maintain accurate member records and update internal systems as required.
- Operate and maintain knowledge of reception systems, telephone systems, visitor management software and other internal platforms.
- Monitor the general presentation, cleanliness and functionality of communal areas, meeting rooms and communal spaces.
- Conduct regular walkthroughs of the building to identify maintenance issues, health and safety concerns or housekeeping requirements.
- Report maintenance issues promptly and liaise with contractors, cleaners and building management to ensure timely resolution.
- Receive, record and distribute incoming mail, parcels and deliveries, ensuring items are securely transferred to the correct recipient.
- Coordinate outgoing post and courier collections when required.
- Monitor stock levels of office supplies, cleaning supplies, kitchen consumables and hospitality items, placing orders as required.
- Support the onboarding of new members and companies, preparing offices, access credentials and welcome information.
- Assist with member move-ins and move-outs, ensuring a smooth transition.
- Support the planning and delivery of member events, networking activities and community initiatives.
- Assist in promoting a positive workplace community by engaging with members and encouraging participation in events and activities.
- Carry out general administrative tasks on behalf of other departments as required.
- Ensure compliance with company policies, building procedures and health and safety requirements.
- Maintain confidentiality when handling sensitive member or company information.
- Undertake any other reasonable duties required to support the smooth operation of the workspace.
Requirements
- Excellent verbal and written communication skills.
- Outstanding customer service and interpersonal skills with a genuine passion for hospitality.
- Strong organisational skills with the ability to prioritise and manage multiple tasks.
- Professional, approachable and confident when interacting with members, visitors and contractors.
- High level of attention to detail and pride in maintaining exceptional presentation standards.
- Proficient in Microsoft Office applications, including Outlook, Word and Excel.
- Comfortable learning and using office management, visitor management and booking systems.
- Comfortable working independently and taking ownership of the site during lone working shifts.
- Ability to remain calm, organised and professional in a busy environment.
- Previous experience in hospitality, hotels, customer service, serviced offices, coworking spaces or a similar front-of-house role is highly desirable.
Experience working in a member-focused or premium customer service environment would be advantageous.
Pay: £12.71 per hour
Benefits:
- Free parking
- Gym membership
- On-site parking
Work Location: In person
