§ Speak to guests and co-workers using clear, appropriate and professional language.
§ Provide assistance to coworkers, ensuring they understand their tasks.
§ Talk with and listen to other employees to effectively exchange information.
§ Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.
§ Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
§ Exchange information with other employees using electronic devices (e.g., pagers and two-way radios, email).
§ Prepare and review written documents (e.g., daily logs, business letters, memoranda, reports), including proofreading and editing written information to ensure accuracy and completeness.
Assists Management
§ Serve as a departmental role model or mentor by working alongside employees to perform technical or functional job duties.
§ Assign and ensure work tasks are completed on time and that they meet appropriate quality standards.
§ Encourage and motivate employees to perform their best, take responsibility for tasks and assignments, make decisions and provide input on possible improvements.
§ Ensure that hourly employees are trained on company core values, job roles, responsibilities, and technical and service aspects of the job.
§ Ensure employee compliance with company standards and policies and external regulations (e.g., safety, OSHA, department-specific procedures such as food standards).
§ Assist management in establishing and communicating goals, performance expectations, timetables and deadlines for shift or departmental operations to hourly employees and ensure that they are understood.
§ Listen to hourly employees' suggestions for improving how work is done and how guests are served, gaining management support as needed to act upon suggestions.
§ Coordinate tasks and work with other departments to ensure that the department runs efficiently.
§ Coach and develop employees (e.g., create expectations for continual improvement, provide challenging tasks and assignments, hold development discussions, and construct and execute development plans).
§ Assist management to ensure that hourly employees have the necessary resources to effectively perform their jobs (e.g., supplies, equipment, and inventory).
Working with Others
§ Support all co-workers and treat them with dignity and respect.
§ Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.
§ Partner with and assist others to promote an environment of teamwork and achieve common goals.
§ Actively listen to and consider the concerns of other employees, responding appropriately and effectively.
§ Develop and maintain positive and productive working relationships with other employees and departments.
