Job Ref: DAL5561
Branch: Clayton Hotel London Wall
Location: Clayton Hotel London Wall, London (Central)
Salary/Benefits: Competitive Salary
Contract type: Permanent
Hours: Full Time
Hours per week: 40
Posted date: 30/07/2026
Closing date: 10/09/2026
Guest Experience Manager
Are you a dynamic leader with a passion for hospitality? At Dalata Hotel Group, we believe that great teamwork and leadership are at the heart of hospitality. Dalata Hotel Group are currently looking for an experienced Guest Experience Manager who is eager to take ownership, elevate their teams, and drive outstanding performance while continuing to grow professionally.
In this role, you will enjoy the unique opportunity to shape the culture and success of your team and contribute to the strategy of this hotel. If you are looking for the next opportunity or move in your career in a supportive environment that values innovation and excellence, we invite you to be part of our thriving community at Dalata Hotel Group.
Benefits
- 50% Off FB in all properties
- €/£60 employee rate on rooms for all Dalata hotels
- 30% off Friends Family rate
- Pension access (Ask your HR Manager for local pension information)
- Performance-related bonus plan
- Development Opportunities through our Dalata Academy to support your career journey
- Free employee meals on duty
- Extra AL day for every year worked (5 days to a maximum of 5 days)
- Employee Assistance Programme
- Cycle to Work Scheme/Transport Schemes
- Staff Appreciation Initiatives, fun team-building activities and regular charity events
Your Key Duties and Responsibilities:
- Manager on duty shifts accross five days per week, predominally 2.30pm - 11pm shift pattern although some early shifts may be required according to business needs.
- Ensure amazing guest satisfaction both proactively and reactively across multiple departments.
- Manage multiple stakeholders within the hotel while playing a key role in the hotel's operational management.
- Possess strong operational knowledge with the ability to work across departments as needed.
- Coach and train new employees to ensure everyone feels confident in their new roles.
- Demonstrate excellent problem-solving skills and the ability to handle conflicts or complaints smoothly.
- Night duty manager cover should the need arise due to absence or holiday cover.
What You Will Need:
- 2+ years of experience as a Duty Manager.
- Be a great all rounder and willing to jump into all departments to assist.
- Familiarity with hospitality industry standards.
- Experience in a 4-star hotel.
- Proficiency in English.
- A guest-oriented and professional attitude.
- An outgoing personality
- Excellent organisational and time management skills.
- Solid health and safety awareness.
- First aid fire marshall certificates and personal license holder are desirable
About us
Dalata Hotel Group – We bring the heart of hospitality to every hotel we own and operate. We see our growth and expansion plans as a way of spreading our unique way of caring for our guests further around the world, bringing better experiences to more people. Currently, the Dalata difference can be felt at each of our hotels in Ireland, the UK, Germany the Netherlands, and we’ll keep expanding this further, focusing on key UK cities, Dublin and Continental Europe.
Helping our people to grow and develop their careers is vitally important to us and is one of our highest priorities. We have many exciting and unique internal development programmes, each crafted to make sure our employees get the learning they need to be able to take the next step in their careers.
Dalata Hotel Group Plc is an Inclusive Employer. We actively encourage people from all backgrounds and abilities to apply to be part of our team. However, we understand everyone's needs are different; therefore, if you require any accommodations with this application process, please highlight your needs when you are completing your application process.
Welcome to Clayton Hotel London Wall, where we’re dedicated to experiences centred around you, our guest.
We know a personal touch is about human connection in all its wonderful ways, from small gestures to going the extra mile. That’s why we’re always dedicated to experiences that are all about you. Centrally located in the heart of London just a five minute walk from Liverpool Street. Clayton Hotel London Wall puts you in the heart of everything. Sightsee at your leisure with The Tower of London, The Shard, Leadenhall Market and Spitalfields all within strolling distance. Enjoy restaurants, entertainment venues and leisure activities of all sorts all at your doorstep. If you want to see more of the city Liverpool Street, Bank and Moorgate stations are all within reach, connecting you across the city.
