Motorhome & Camper Handover specialist
Type: Permanent, Full Time
Monday–Friday, 08:00–17:15
Every other Saturday with one day off in lieu
Additional: Attendance at national shows (February & October)
Salary: £35,000 – £40,000 per annum
Due to continued expansion and increasing demand, we are looking for an experienced handover specialist to strengthen our team and support our growing customer base.
Working closely with our sales team, workshop, and customers, you will develop a thorough understanding of the campervans and motorhomes we retail. You will ensure every vehicle is prepared to the highest standard and that every customer leaves feeling confident, excited, and fully informed about their new vehicle.
The Role
As our Customer Handover & Aftersales Coordinator, you will play a key role in delivering an exceptional customer experience from vehicle preparation through to handover and beyond.
The core focus of the role is leading the customer handover process. You will guide customers through the operation of their vehicle, demonstrate key features and systems, answer questions, and ensure they feel comfortable using their campervan or motorhome before they drive away.
You will also provide ongoing support after handover, helping to coordinate aftersales enquiries, warranty matters, and service bookings while maintaining the high level of customer care that Campersales is known for.
We are looking for someone who is technically minded, confident communicating face-to-face, and passionate about delivering outstanding customer service.
Key Responsibilities (in priority order)
· Deliver professional and engaging customer handovers, demonstrating all vehicle features, systems, and operation.
· Ensure customers feel confident and knowledgeable about their vehicle before collection.
· Carry out comprehensive pre-handover inspections to ensure vehicles meet our quality standards.
· Confirm each vehicle is complete, fully operational, and presented to a high standard prior to handover.
· Support the preparation and coordination of sold vehicles prior to collection.
· Conduct 48-hour follow-up calls to ensure customer satisfaction and answer any initial questions.
· Act as a first point of contact for customer enquiries and direct them to the appropriate department when required.
· Liaise with the Service Manager to arrange warranty work, repairs, and aftersales support.
· Assist the sales team with day-to-day customer and administrative activities as required.
About You
· Passionate about delivering excellent customer service.
· Confident communicating with customers both in person and over the phone.
· Highly organised with strong attention to detail.
· Comfortable learning and explaining technical products and systems.
· Competent using Microsoft Office and CRM systems.
· Able to manage multiple tasks and priorities effectively.
· Works well within a small, friendly team environment.
Benefits
· 23 days annual leave plus bank holidays.
· Company pension scheme.
· Full product training provided.
· Opportunity to work with premium campervan and motorhome brands.
· Friendly, supportive family business environment.
Pay: £35,000.00-£40,000.00 per year
Work Location: In person
