Location: Wombourne
Department: Sales
Job Type: Full-time, Permanent
We are looking for an experienced and motivated Commercial Supervisor to join our Sales team in Wombourne.
This is a hands-on supervisory role, responsible for supporting the day-to-day running of the Sales Office and ensuring the team delivers a high standard of customer service, commercial performance and operational efficiency.
Working closely with the Commercial Manager, you will supervise and develop our Internal Sales Administrators, allocate workloads, manage priorities and act as a key point of escalation for customer and operational queries.
You will also deputise for the Commercial Manager when required, helping to ensure the continued smooth running of the Sales function.
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Support the day-to-day operation of the Sales Office and ensure efficient workflows.
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Supervise and support two Internal Sales Administrators, including allocating work and setting priorities.
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Coach, train and develop the Internal Sales team to improve capability and commercial awareness.
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Work closely with the External Sales to support sales growth and new business opportunities.
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Act as the first point of escalation for customer, operational and internal sales issues.
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Deputise for the Commercial Manager during periods of absence.
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Build and maintain strong, professional customer relationships.
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Support the achievement of agreed sales targets and budgets.
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Assist with customer pricing, discounts and account terms in line with company guidelines.
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Work alongside Credit Control to ensure accounts remain within agreed credit limits and payment terms.
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Use Phocas to analyse sales trends, identify opportunities and support business growth.
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Ensure sales administration, documentation and records are accurate and completed within required timescales.
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Support month-end processes and ensure deadlines are met.
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Assist with annual leave planning and ensure appropriate team cover.
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Monitor holidays, sickness and absenteeism in line with company procedures.
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Attend meetings and represent the Sales function when required.
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Promote a service-led and customer-focused culture across the Sales Office.
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Ensure Health & Safety procedures and standards are consistently maintained.
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Provide wider team support and undertake additional duties where reasonably required.
We are looking for someone who is confident, organised and commercially minded, with the ability to lead and support a small team.
You will ideally have previous experience in a sales, customer service, commercial or supervisory environment and be comfortable taking ownership and making decisions.
You will be:
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A confident and supportive team player with supervisory capability.
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Customer-focused with a genuine desire to deliver excellent service.
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Highly organised with the ability to prioritise and delegate effectively.
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Self-motivated and able to use your own initiative.
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A strong communicator who can build effective relationships at all levels.
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Comfortable working under pressure and meeting tight deadlines.
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Flexible and adaptable in your approach.
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Computer literate and confident learning new systems.
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Commercially aware with an interest in driving sales performance.
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Professional and confident when communicating with senior management.
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Willing to work additional hours when business requirements dictate.
We operate with small teams, so flexibility and teamwork are essential. Everyone is expected to support colleagues when required and provide cover during periods of absence.
Annual leave will need to be coordinated with the wider team to ensure appropriate operational cover, with only one member of the team taking holiday at any one time, other than during the Christmas shutdown period.
Health & Safety is a key responsibility for everyone within the business. You will be expected to take reasonable care of your own health and safety and that of others, follow company procedures and cooperate fully with management to ensure all statutory requirements are met.
This is an excellent opportunity for an experienced sales professional who is ready to take the next step in their career and play a key role in the success of a busy Sales Office.
You will have the opportunity to lead and develop a team, influence sales performance, build customer relationships and work closely with senior colleagues across the business.
If you are organised, commercially driven and enjoy taking ownership, we would love to hear from you.
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Full-time, permanent position, On-site
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38.75 hours per week
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Monday to Friday
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25 days annual leave, plus bank holidays
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Christmas shutdown
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Company pension scheme
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Employee Assistance Programme (EAP)
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Free on-site car parking
This is a great opportunity for someone with sales or commercial experience who is ready to take the next step into a supervisory position within the HVAC industry.
You will play an important role in supporting the Sales Office, developing the Internal Sales team and helping to deliver an excellent experience for our customers, while working closely with the wider commercial team.
If you are a confident communicator, commercially minded and enjoy leading and supporting others, we would love to hear from you.
