Overview
We are seeking a dedicated Care Navigator/Receptionist to join our healthcare team For 15 hours a week. This vital role involves providing exceptional administrative support and guiding patients through their care journey. The successful candidate will be the first point of contact for visitors and callers, ensuring a welcoming environment and smooth operational flow. Prior office and administrative experience are highly desirable, alongside a compassionate approach to patient interaction.
Duties
- Greet patients and visitors in a professional, friendly manner, creating a positive first impression
- Manage incoming calls, directing enquiries appropriately and providing accurate information
- Schedule appointments and coordinate patient bookings efficiently
- Maintain accurate patient records and update information in the system
- Assist with administrative tasks such as filing, data entry, and correspondence
- Collaborate with healthcare professionals to facilitate seamless patient care pathways
- Ensure the reception area remains tidy, organised, and welcoming at all times
- Support other administrative duties as required to ensure the smooth running of the practice
Qualifications
- Previous office experience is essential, demonstrating organisational skills and professionalism
- Administrative experience within a healthcare setting is preferred but not mandatory
- Excellent communication skills, both written and verbal
- Strong organisational abilities with attention to detail
- Proficient in using standard office software programmes (e.g., MS Office)
- Compassionate attitude with a focus on delivering outstanding patient service
- Ability to work efficiently under pressure whilst maintaining a friendly demeanour
This position offers an excellent opportunity for individuals seeking to develop their career within healthcare administration. The role requires a proactive approach, organisational skills, and a caring nature to support our patients effectively.
Job Types: Part-time, Temporary
Pay: £12.71 per hour
Benefits:
- Free parking
- On-site parking
Work Location: In person
