#body.unify div.unify-button-container .unify-apply-now: focus, #body.unify div.unify-button-container .unify-apply-#body.unify div.unify-button-container .unify-apply-now: focus, #body.unify div.unify-button-container .unify-apply-Service Engineer
United Kingdom-Malvern
Requisition ID: 54272
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Sealed Air designs and delivers packaging solutions that protect essential goods transported worldwide, preserve food, enable e-commerce and digital connectivity, and help create a global supply chain that is touchless, safer, less wasteful, and more resilient. We strive to foster a caring, high-performance growth culture that will deliver consistent, sustainable profitable growth and accelerate our performance – a culture where accountability is clear and aligned, and where we reward business outcomes and impact. That culture guides everything we do, including how we partner with our customers and suppliers, how we attract and retain top talent, and how we create and deliver value for our stakeholders. In 2024, Sealed Air generated $5.4 billion in revenue and had approximately 16,400 employees distributing products and services to 117 countries/territories around the world. To learn more, visit www.sealedair.com .
What you'll do:
You will be responsible for providing on-site and remote technical support, installation, commissioning, maintenance, and repair of company equipment at customer sites. You will cover work in the South West, and South Wales, also with travel throughout the UK as required. Ideally, you will be located in the Gloucester, Worcester, Wiltshire area.
This role ensures high levels of customer satisfaction therefore we are looking for a self-motivated, professional, reliable, and customer-focused person, who has strong attention to detail and commitment to quality with the ability to remain calm under pressure and adapt to changing schedules.
Installation & Commissioning
Install, configure, and commission equipment of systems at customer sites
Conduct functional testing to ensure equipment performance meets specifications
Provide customer training on correct operation and maintenance
Maintenance & Repair
Perform scheduled preventative maintenance to minimise equipment downtime
Diagnose faults, troubleshoot issues, and carry out effective repairs
Document all service activities accurately using ServiceMax
Customer Support
Act as the first point of contact for technical issues on-site
Provide clear guidance to customers regarding equipment operation and fault diagnosis
Escalate complex technical issues to senior engineers or technical support when required
Evaluates customer needs, defines their expectations, plan and organise service, maintenance or installation work
Reporting & Documentation
Complete service reports and training documentation in a timely and accurate manner using ServiceMax
Maintain records of equipment performance, recurring issues, and recommended improvements
Provide feedback to engineering and product teams to support continuous improvement
Maintains open communication with Sales to ensure all information involving projects and customer activities is communicated
Manages specific projects as Team Leader or Team Member. Ensures timely progress for projects, reviewing and approving relevant documentation, analysing data regarding equipment performance, maintenance, replacements, corrective actions, customer needs and other project elements, and planning the most efficient execution of maintenance and installations
Compliance & Safety
Comply with all company health and safety policies, risk assessments, and site-specific safety procedures
Ensure all work is performed in accordance with technical standards and regulatory requirements
Maintain company tools, equipment, and vehicles in good working order
Maintain up-to-date knowledge of all technical aspects of Sealed Air’s packaging systems
What you'll need:
Essential
Electrical qualification
Strong Pneumatic and Mechanical knowledge
Experience in field service, maintenance, or installation of technical equipment/machinery
Strong diagnostic and problem-solving skills
Ability to read and interpret technical drawings
Excellent communication and customer service skills
Ideally, you will be located in the Gloucester, Worcester, Wiltshire area to cover the South West and South Wales
Willingness to working independently and travel extensively throughout the UK, with overnight stays when required/at short notice along with very occasional weekends
Confident to train customers on machinery, deal with customers in a breakdown situation and build strong customer relationships
Be computer literate with windows-based programs
Full UK drivers licence
Fluent in English
Desirable
Knowledge of PLCs and robotics
Experience in automation, packaging, industrial machinery, or similar sectors
Experience with label software packages, ZPL files
What you'll get:
Competitive salary plus weekend overtime and performance bonuses
Company car, laptop and mobile phone
25 days paid holiday with 5 additional days awarded for long service
Generous Pension Scheme
Life Assurance
Income Protection
Health Cash Plan
Discounts Platform
Cycle to Work Scheme
Employee Assistance Programme
Enhanced Sick Pay and Family Leave
Requisition id: 54272
Relocation: No
Sealed Air is committed to attracting, selecting, and developing talent that reflects the diversity of the communities and customers we serve. We take pride in our selection process to identify, infuse, and grow talent to align with our culture, values, and norms. Sealed Air prioritizes talent development, fostering a culture of continuous growth and career progression. The company is committed to providing equal employment opportunities to all applicants for employment and to all employees, without regard to race, color, religion, gender identity or expression, national origin, age, protected disability, veteran status, or any other protected status in accordance with applicable federal, state and local laws.
- Please be cautious of fraudulent recruiting efforts using the Sealed Air name or logo. Sealed Air will never request private information during the application process, such as a Driver's License or Social Security Number. If you have any concerns about information received from SEE during the application process, please reach out to us directly at [email protected].
#body.unify div.unify-button-container .unify-apply-now: focus, #body.unify div.unify-button-container .unify-apply-#body.unify div.unify-button-container .unify-apply-now: focus, #body.unify div.unify-button-container .unify-apply-Information at a Glance
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WHY WORK AT SEALED AIR?
It is our responsibility to leverage what we have to affect positive and meaningful change for our communities and planet using Sealed Air’s global resources and expertise.
Corporate sustainability - it’s about improving the lives of people around the world by addressing pressing needs in the communities where we and our customers operate.
Customer Success - meeting our customers' needs. At Sealed Air it’s more than a goal, it’s an integral part of our business practices, our innovative solutions, and our values.
Leaving our communities better than we found them through dedication of time, talent and resources.
