About Alvarez & Marsal
Alvarez & Marsal (A&M) is a global consulting firm with entrepreneurial, action and results-oriented professionals. We take a hands-on approach to solving our clients' problems and assisting them in reaching their potential. Our culture celebrates independent thinkers and doers who positively impact our clients and shape our industry. The collaborative environment and engaging work—guided by A&M's core values of Integrity, Quality, Objectivity, Fun, Personal Reward, and Inclusive Diversity—are why our people love working at A&M.
The Team
You’ll be part of a collaborative and technically focused environment, working closely with colleagues across Security, Compliance, Infrastructure, Service Desk, and the wider business. The role has broad visibility across the organization and provides the opportunity to influence how Microsoft 365, identity, collaboration, and SaaS services are delivered and supported.
How you will contribute
- Administer Exchange Online: mail flow, transport rules, connectors, mailboxes and archives, shared mailboxes and delegation, and hybrid coexistence where it remains.
- Administer SharePoint Online and OneDrive: site provisioning and lifecycle, sharing configuration, permission remediation, storage and quota management, and restore requests.
- Administer Microsoft Teams: messaging and meeting policies, external access and federation, guest and shared channel settings, and app permissions. Support adjacent collaboration workloads as they are adopted, including Planner, Loop, Forms, Bookings, and Viva.
- Administer Entra ID: user and group lifecycle, group-based licensing, Conditional Access changes, authentication method and MFA troubleshooting, and access reviews.
- Configure and maintain SSO and provisioning for SaaS applications (SAML, OIDC, SCIM), and review enterprise applications, OAuth consent grants, and API permissions, remediating anything over-scoped, unused, or without a clear owner.
- Resolve Tier 3 escalations for Microsoft 365 and identity issues, establish root cause, close each case with a permanent fix or documented workaround, and manage open cases with Microsoft support and third-party providers.
- Automate administrative and lifecycle tasks using PowerShell and Microsoft Graph (SDK or REST). Administer the Power Platform, including environment management, connector DLP policies, and oversight of user-built apps and flows.
- Support administration of Copilot and other AI tooling, covering licensing, access scoping, connector configuration, and the SharePoint permission remediation required beforehand.
- Coordinate with the security and compliance teams where Purview and Defender for Office 365 intersect with tenant configuration. Those teams set policy; this role implements the tenant-side changes and advises on impact.
- Monitor the Message Center and Microsoft 365 roadmap, test upcoming changes, communicate user impact ahead of release, and keep runbooks, knowledge base articles, and configuration documentation current.
Qualifications
- 5+ years in IT, with at least 3 of that focused on Microsoft 365 administration.
- Solid hands-on experience across Exchange Online, SharePoint Online, OneDrive, and Teams.
- Working knowledge of Entra ID: users and groups, Conditional Access, authentication methods, and app registrations.
- Experience configuring SSO and SCIM provisioning for third-party applications.
- Demonstrable PowerShell scripting ability, with examples you can walk through. Graph experience is a strong plus.
- Able to troubleshoot across workloads and establish root cause, not just restore service.
- Working understanding of Microsoft 365 licensing and the capabilities each SKU includes.
- Familiar with change management and ticketing, ServiceNow or similar.
- Clear communicator who can explain a technical problem to a non-technical audience, and flag when a request will create one.
- Organized, detail-oriented, and able to manage your own workload with limited oversight.
Nice to have:
- Copilot or other AI assistant administration experience
- AvePoint experience across backup, migration, or governance tooling
- Exchange hybrid or on-premises experience
- Tenant-to-tenant migration work
- MS-102, SC-300, or a comparable certification
- Able to work independently and manage your own priorities.
- Communicates clearly and tactfully with all levels of the business, written and verbal.
- Pays close attention to detail, and can both follow and write precise instructions.
- Organizes and schedules work effectively, and delivers under deadline.
- Uses good judgment with privileged access and maintains confidentiality of the data it exposes.
Your journey at A&M
We recognise that our people are the driving force behind our success, which is why we prioritize an employee experience that fosters each person’s unique professional and personal development. Our robust performance development process promotes continuous learning, rewards your contributions, and fosters a culture of meritocracy. With top-notch training and on-the-job learning opportunities, you can acquire new skills and advance your career.
We prioritise your well-being, providing benefits and resources to support you on your personal journey. Our people consistently highlight the growth opportunities, our unique, entrepreneurial culture, and the fun we have together as their favorite aspects of working at A&M. The possibilities are endless for high-performing and passionate professionals.
At Alvarez & Marsal, our core values of Integrity, Quality, Objectivity, Fun, Personal Reward, and Inclusive Diversity guide everything we do, shaping a culture rooted in entrepreneurship, impact, and integrity. We trust our people to take ownership early, contribute to meaningful challenges, and drive results that matter. We empower growth and champion diverse perspectives. Above all, we value doing the right thing. For those ready to roll up their sleeves, lead with integrity, and be difference makers, this is where it starts.
It is Alvarez & Marsal’s practice to provide and promote equal opportunity in employment, compensation, and other terms and conditions of employment without discrimination because of race, color, creed, religion, national origin, ancestry, citizenship status, sex or gender, gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, family medical history, genetic information or other protected medical condition, political affiliation, or any other characteristic protected by and in accordance with applicable laws. Employees and Applicants can find A&M policy statements and additional information by region here.
Please note that as per A&M policy, we do not accept unsolicited resumes from third-party recruiters unless such recruiters are engaged to provide candidates for a specified opening. Any employment agency, person or entity that submits an unsolicited resume does so with the understanding that A&M will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.
