Part-Time Hotel Receptionist
Lancashire Manor Hotel
We are looking for a friendly, professional and customer-focused Part-Time Hotel Receptionist to join the team at Lancashire Manor Hotel.
This is a 16-hour-per-week position, working two shifts per week. Shifts will be a mixture of early and late shifts, with weekend availability required as part of the role.
Previous hotel reception experience is required for this position. We are looking for someone who is confident working in a hotel environment and understands the importance of providing excellent guest service.
Hours of Work
- 16 hours per week
- 2 shifts per week
- Early shifts: 7:00am – 3:00pm
- Late shifts: 3:00pm – 11:00pm
- Shifts may include weekends and bank holidays
- Flexibility to work both early and late shifts is required
The Role
As a Hotel Receptionist, you will be one of the first points of contact for our guests and will play an important role in ensuring they receive a warm welcome and an enjoyable stay.
Your responsibilities will include:
- Welcoming guests to the hotel in a friendly and professional manner
- Checking guests in and out
- Taking and processing reservations and booking enquiries
- Answering telephone calls and dealing with email enquiries
- Processing payments and ensuring guest accounts are accurate
- Responding to guest requests and providing information about the hotel and local area
- Dealing with guest queries and resolving issues in a calm and professional manner
- Liaising with housekeeping and other hotel departments to ensure the smooth running of the hotel
- Maintaining accurate reception records and completing general administrative duties
- Ensuring reception and front-of-house areas are kept clean, tidy and presentable
- Following hotel procedures for security, cash handling and health and safety
- Assisting other departments when required
- Providing consistently high standards of customer service throughout every guest interaction
About You
We are looking for someone who is:
- Experienced in hotel reception
- Friendly, approachable and welcoming
- Professional and well presented
- Confident communicating with guests both face-to-face and over the telephone
- Organised and able to prioritise tasks
- Comfortable working independently as well as part of a team
- Able to remain calm and professional when dealing with busy periods or challenging situations
- Computer literate and comfortable learning new systems
- Reliable, punctual and flexible
- Passionate about delivering excellent customer service
Why Join Lancashire Manor Hotel?
This is a great opportunity to join a friendly hotel team in a varied and customer-focused role. No two shifts are exactly the same, and you will have the opportunity to develop your hospitality and customer-service skills while working in a busy hotel environment.
If you have previous hotel reception experience, are enthusiastic, reliable and enjoy working with people, we would love to hear from you.
Job Type: Part-time
Hours: 16 hours per week
Shifts: 2 shifts per week, 7am–3pm and/or 3pm–11pm
Weekend availability: Required
Experience: Previous hotel reception experience required
Job Types: Part-time, Permanent
Pay: From £12.71 per hour
Benefits:
Work Location: In person
