Job Summary
As Senior Business Analyst, you will lead and shape business analysis across complex digital products, services and transformation initiatives. You will work collaboratively with product, delivery, design, data and technical teams to understand organisational objectives, user needs and service challenges, translating these into clear, evidence-based recommendations and actionable requirements. You will facilitate stakeholder engagement, analyse business processes and service performance, identify opportunities for improvement, and support strategic decision-making to maximize value and outcomes. Through application of user-centred and data-informed approaches, you will help ensure GCAs digital services are accessible, effective and aligned to organisational priorities, while championing business analysis best practice and contributing to the continuous development of the profession.
