About Jorum
Jorum is a luxury independent fragrance house founded in Edinburgh in 2019 by Scottish perfumer Euan McCall. We create modern, poetic fragrances that capture the beauty of nature through an unconventional lens.
With every fragrance conceived, developed, and produced in-house, Jorum offers an ever-evolving perspective on contemporary perfumery. By blending classical techniques with innovative compositions, we create distinctive fragrances that encourage personal expression and creativity.
Renowned for our creative approach and uncompromising commitment to quality, Jorum is stocked in over 120 retailers worldwide, alongside our flagship boutiques in Edinburgh's Stockbridge and London's Marylebone, which opened in 2025.
The Role
We are seeking a confident, dedicated, and detail-oriented individual to join our small but highly creative team on a full-time, 35-hour permanent contract. This is a varied, hands-on role within a fast-growing international business, ideal for someone who has a genuine passion for both people and fragrance.
Based in our Marylebone boutique, you will be an ambassador for Jorum, supporting the day-to-day operation of the store while delivering an exceptional and memorable customer experience.
As Jorum continues to grow internationally, this role also offers genuine opportunities for professional development and career progression.
Key Responsibilities:
Responsibilities include, but are not limited to:
- Overseeing the daily operation of the Marylebone boutique, including customer service, stock management, merchandising, and store presentation.
- Welcoming every customer and delivering a warm, engaging, and highly personalised retail experience.
- Confidently sharing in-depth product knowledge and communicating the stories behind our fragrances in line with brand values and guidelines.
- Responding to customer enquiries in person, by telephone, and online, offering knowledgeable and considered advice.
- Maintaining accurate stock control, managing the POS system, and assisting with stocktakes as required.
- Ensuring visual merchandising, housekeeping, and overall store presentation consistently meet the highest brand standards.
- Working towards individual sales targets while supporting colleagues and management with wider business needs.
- Remaining adaptable to changing priorities and business requirements, with occasional flexibility outside standard working hours and the possibility of travel when required.
- Confidently managing the boutique independently during periods of lone working.
About you:
You are:
- Passionate about creativity, with an interest in fragrance (industry knowledge preferred).
- Experienced in luxury retail.
- Motivated, confident, and collaborative.
- Flexible, reliable, and highly organised.
- Passionate about delivering exceptional customer service.
- Comfortable multitasking and resolving challenges with confidence and professionalism.
- Adaptable, proactive, and open-minded.
- Motivated by working towards individual sales targets.
- Comfortable working independently within a luxury retail environment.
- Enthusiastic about learning and sharing product knowledge with both customers and colleagues.
- Interested in fragrance and up to date with industry trends.
Job Types: Full-time, Permanent
Pay: £13.85 per hour
Benefits:
- Company pension
- Employee discount
- Store discount
Education:
- GCSE or equivalent (preferred)
Experience:
- luxury retail: 1 year (required)
- Retail sales: 2 years (required)
- customer service: 2 years (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
