.About Us
ANNA Cake Couture is a Bristol-based cake company known for beautifully crafted, couture-quality birthday cakes, cupcakes and macarons. Every cake we make is a little piece of celebration, and that same care and attention runs through our two shops — and the teams who bring them to life every day.
The Role
We're looking for a Front of House Supervisor to support our Shop Manager and our brilliant, rotating front of house team across our two Bristol shops (7a Boyces Avenue, Clifton Village and Cargo 1, Unit 8, Wapping Wharf). This is a hands-on, people-first role: you'll help keep the shop floor running beautifully, step up to lead the team when the manager isn't on site, and make sure every customer who walks through our doors has a wonderful experience.
It's a great opportunity for someone who loves being part of a close-knit team, thrives on keeping things organised, and wants to grow into a supervisory role within a growing, much-loved local brand.
Hours
- 35–40 hours available per week, worked across 5 days
- Wednesday and Sunday are core working days each week
- The remaining days are worked flexibly across the week
- Shifts generally fall between 9:00am and 6:30pm
- You'll be based across both of our Bristol shops as needed: 7a Boyces Avenue and Cargo 1, Unit 8, Wapping Wharf and our kitchen/office site when required (Old Market)
What You'll Be Doing
- Supporting the Shop Manager with the smooth day-to-day running of both shops, providing cover across sites as needed
- Supervising, motivating and managing the front of house team during shifts, stepping into a leadership role whenever the manager isn't on site
- Taking ownership of the shop floor and being accountable for the decisions you make while in charge
- Delivering an exceptional standard of customer service - handling enquiries, orders and any issues with warmth and care
- Overseeing opening and closing procedures, cash handling and daily shop standards, with a sharp eye for detail
- Supporting the training, coaching and onboarding of team members
- Helping manage stock levels, deliveries and merchandising so the shop always looks its best
- Making sure health, safety and food hygiene standards are consistently met
What We're Looking For
- Previous experience supervising, leading or managing a team, ideally within retail, hospitality or a café/bakery setting
- Experience working in a bakery, cake shop, café or similar food retail environment
- Someone who takes accountability and ownership, and is comfortable making decisions and standing by them
- The confidence to raise a disagreement with a manager professionally and constructively when something isn't right
- A genuinely warm, customer-first approach, sharp attention to detail and real pride in high standards
- Flexibility to work across both Bristol shops and cover the core days of Wednesday and Sunday
- The right to work in the UK
Pay & Start Date
- £13.50 per hour
- 35–40 hours per week across 5 days
- Immediate start available - we're keen to fill this role as soon as possible
How to Apply
Please apply directly via Indeed - we'd love to hear from you!
Pay: £13.50 per hour
Benefits:
- Company pension
- Discounted or free food
- Employee discount
- Store discount
Application question(s):
- This role requires you to work the majority of Wednesdays & Sundays as your core days. Are you able to commit to this?
- Do you have previous experience in supervising, leading or managing a team?
- Please list 2/3 days and times that you could come in for an initial interview
- When would you be able to start, if successful?
- Are you able to travel between both of our Bristol Shops? We have one in Clifton Village and one in Wapping Wharf.
- What is it that excites you most about this job?
Experience:
- Bakery, Cafe or Cake Shop: 1 year (preferred)
Work Location: In person
