Birdie Fortescue, a luxury homewares and interiors brand, is looking for an experienced and highly organised Trade Operations & Logistics Coordinator to join our Trade team.
This is a hands-on role providing operational and logistical support to our growing trade business and ensuring our trade customers receive an exceptional level of service from order through to delivery.
The role would suit someone with previous experience in operations, logistics or order fulfilment, who is confident coordinating both UK and international shipments. As many of our trade orders are one-off, bespoke or have specific delivery requirements, you will need to be comfortable finding practical solutions, obtaining tailored shipping quotes and coordinating multiple parties to ensure orders arrive smoothly and on time.
Key Responsibilities:
- Coordinate UK and international trade orders from order confirmation through to dispatch and delivery.
- Work closely with warehouse teams and third-party logistics providers to arrange efficient and timely shipments.
- Coordinate the logistics of one-off, bespoke and more complex trade orders, identifying the most appropriate delivery solution for each customer.
- Obtain and provide bespoke shipping quotes for UK and international customers, balancing cost, timing and customer requirements.
- Keep trade customers informed throughout the delivery process, providing clear and timely updates and proactively resolving any issues.
- Liaise closely with our Head Office, Prolog and Wayfindr warehouse teams to coordinate logistics, dispatch and delivery, including US trade orders.
- Manage trade returns, exchanges and refunds across UK and international orders, ensuring an efficient and customer-focused resolution.
- Resolve delivery queries, issues and complaints promptly and professionally, taking ownership through to resolution.
- Work closely with the Trade Account Manager to plan and coordinate logistics for trade events, installations and other special projects.
- Maintain accurate order and delivery information and ensure relevant teams are kept up to date.
- Identify opportunities to improve operational processes and make the trade order and delivery experience more efficient.
- Keep up to date with international shipping processes and regulations.
- Support the operations team across the business as required.
Qualifications and Skills:
- Experience in operations, logistics or order management, ideally within interiors, furniture or luxury retail.
- Strong organisational skills and ability to manage multiple orders and priorities.
- Experience working with warehouses, couriers and logistics providers.
- Excellent problem-solving skills and confidence taking ownership of issues.
- Strong customer communication skills and a professional, solutions-focused approach.
- Excellent attention to detail and accuracy.
- Good commercial awareness, balancing cost, timing and customer needs.
- Confidence using spreadsheets, order-management systems, shipping and other digital platforms.
- Experience of international shipping, particularly to the US, would be an advantage
This is a part time hybrid role and we can organise the schedule to suit the ideal candidate. There will be a requirement to spend occasional time working from our Fakenham office
Pay: Up to £35,000.00 per year
Benefits:
- Company pension
- Employee discount
- Flexitime
- Free parking
- On-site parking
- Store discount
Work Location: Hybrid remote in Fakenham NR21
