Job Title: Operations Manager – Residential Care Home (22 Beds)
Location: Knowle Court Care Home
Salary: Competitive, dependent on experience
Hours: Full-time, 40 hours per week including weekend coverage (on call and care cover if needed), with hours to be agreed upon with the manager, flexible to meet the needs of the service
Job Description
About the Role
We are looking for an experienced and motivated Operations Manager to join our 22-bed residential care home. This is a hands-on leadership role supporting the Registered Manager in the day-to-day operation of the home while ensuring the highest standards of care, compliance, and resident wellbeing.
The successful candidate will play a key role in maintaining regulatory compliance, supporting staff development, overseeing care documentation, and ensuring the home operates efficiently. This role also incorporates responsibility for coordinating and developing meaningful activities for our residents, ensuring their physical, emotional, and social wellbeing remains at the heart of everything we do.
This is not a standard 9–5 position. Flexibility is essential, as the needs of the home may require early starts, late finishes, and participation in the on-call rota every other weekend.
Key Responsibilities
Compliance & Quality Assurance
- Support the Registered Manager in maintaining full CQC compliance.
- Complete regular audits including medication, care plans, infection control, health and safety, and documentation.
- Monitor action plans and ensure improvements are implemented effectively.
- Ensure policies and procedures are followed by all staff.
- Prepare for inspections and support continuous quality improvement.
Care Planning
- Write, review and update person-centred care plans.
- Ensure all care documentation is accurate, compliant and reflects residents' current needs.
- Monitor daily records including care notes, nutrition, hydration, weights, fluid charts and risk assessments.
- Ensure monthly care plan reviews are completed within required timescales.
Operational Management
- Support the Registered Manager with the day-to-day running of the home.
- Lead, motivate and supervise the care team.
- Monitor staffing levels and support effective deployment of staff.
- Assist with investigations, incidents, accidents and safeguarding concerns.
- Promote a positive, supportive and professional working environment.
- Work closely with healthcare professionals, families and external agencies.
Activities & Resident Wellbeing
- Oversee the planning and delivery of a varied activities programme.
- Ensure activities are meaningful, person-centred and promote independence and wellbeing.
- Encourage community involvement and family engagement.
Leadership
- Lead by example and maintain high professional standards.
- Support induction, supervision and development of staff.
- Promote a culture of continuous improvement.
- Assist with staff training and competency assessments where appropriate.
Essential Requirements
- Minimum 1 year's management experience within a residential care home.
- Level 5 Diploma in Leadership for Health & Social Care (or currently working towards achieving it).
- Excellent knowledge of CQC Fundamental Standards and regulatory requirements.
- Proven experience in writing and reviewing person-centred care plans.
- Strong understanding of compliance, auditing and quality assurance.
- Knowledge and experience of activity coordination within a care setting.
- Excellent leadership and communication skills.
- Ability to prioritise workload and work under pressure.
- Competent IT skills.
- Full UK driving licence (desirable).
Personal Attributes
We are looking for someone who is:
- Passionate about delivering outstanding person-centred care.
- Organised with excellent attention to detail.
- A confident leader who supports and motivates others.
- Flexible and willing to work outside normal office hours when required.
- Calm and professional under pressure.
- Compassionate, approachable and committed to improving residents' quality of life.
- Proactive with excellent problem-solving skills.
Working Pattern
- Full-time position.
- Flexible working hours to meet the operational needs of the home.
- Participation in the on-call rota every other weekend.
- Occasional evening and weekend work may be required.
- This is a hands-on operational role and may require supporting the care team during busy periods.
What We Offer
- Competitive salary.
- Support with continued professional development.
- Opportunities for career progression.
- Ongoing training.
- A supportive management team.
- The opportunity to make a real difference to the lives of our residents.
Job Type: Full-time
Pay: £32,000.00 per year
Application question(s):
- Do you require sponsorship?
- How many years of experience do you have in the care sector?
Work Location: In person
