J.S.O Fire Safety Consultants Ltd is a growing UK fire safety and fire engineering consultancy providing professional advice, surveys and reports to clients across residential, commercial, education, healthcare, construction and public-sector environments.
Our services include fire risk assessments, fire strategy plans, retrospective fire strategies, fire door surveys, compartmentation surveys, fire engineering advice, Regulation 38 support, Building Safety Act support and construction phase fire safety consultancy.
We are now looking to appoint a Key Account Manager to help manage and grow our client relationships, support repeat business, improve client communication and identify new opportunities across our existing and target client base.
The role
The Key Account Manager will act as a key point of contact between J.S.O Fire Safety Consultants and our clients. The role will focus on maintaining strong client relationships, following up on live opportunities, supporting new enquiries, managing account activity and helping convert client needs into clearly defined scopes of work.
This is a commercially focused role suited to someone who is organised, confident speaking with clients and able to understand professional consultancy services. Fire safety experience would be beneficial, but it is not essential where the candidate has strong account management, business development or client relationship experience.
Key responsibilities
- Manage and develop relationships with existing J.S.O clients.
- Act as a point of contact for key accounts, ensuring enquiries are followed up promptly and professionally.
- Identify opportunities for repeat work, additional services and long-term client support.
- Work with the technical team to understand client requirements and help coordinate quotes, proposals and scopes of work.
- Maintain accurate CRM records, client notes, follow-up dates and pipeline updates.
- Support outbound business development activity, including follow-up calls, introductory emails and client check-ins.
- Liaise with clients regarding project progress, upcoming requirements and potential future works.
- Help ensure that opportunities are not missed and that clients receive a consistent, professional service.
- Support tender, framework and supplier registration opportunities where required.
- Attend client meetings, networking events and site/client visits where appropriate.
- Work closely with directors, consultants and administration staff to ensure clear communication across the business.
The ideal candidate
- Experience in account management, sales, business development or client relationship management.
- Strong communication skills, both written and verbal.
- Comfortable speaking with clients, consultants, contractors, managing agents, schools, housing providers and commercial organisations.
- Organised and able to manage follow-ups, CRM systems and multiple client accounts.
- Commercially aware, with the ability to identify opportunities without using aggressive sales tactics.
- Able to understand technical services and communicate them clearly to clients.
- Professional, reliable and proactive.
- Experience in fire safety, construction, facilities management, compliance, property, housing or professional services would be beneficial.
- Confident using Microsoft Office, email systems and CRM software.
What we offer
- Opportunity to join a growing professional consultancy.
- Supportive team environment with access to experienced fire safety and fire engineering consultants.
- Clear opportunity to develop the role as the business continues to grow.
- Varied client base across commercial, residential, education, healthcare, construction and public-sector sectors.
- Competitive salary and performance-related incentives, subject to agreement.
- Hybrid working arrangement, subject to business needs.
Pay: £35,000.00-£45,000.00 per year
Work Location: Hybrid remote in Beighton S20 3GH
