Job Overview
We are seeking a professional and friendly Hotel Receptionist to join our dynamic team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role involves managing guest enquiries, handling reservations, and maintaining smooth front desk operations to enhance the overall guest experience. Previous hotel experience is advantageous, but a positive attitude and excellent communication skills are essential.
Responsibilities
- Greet guests warmly upon arrival and check them in efficiently
- Manage reservations, cancellations, and modifications using the hotel booking system
- Provide accurate information about hotel facilities, local attractions, and services
- Handle guest enquiries via phone, email, or in person with professionalism and courtesy
- Process payments and issue receipts in accordance with hotel procedures
- Maintain the cleanliness and organisation of the reception area
- Coordinate with housekeeping and maintenance teams to ensure guest requests are fulfilled promptly
- Uphold high standards of phone etiquette and guest service at all times
- Assist with administrative tasks such as data entry, filing, and reporting as required
Qualifications
- Previous experience in a hotel or hospitality environment is preferred but not essential
- Excellent communication skills; bilingual or multilingual abilities are highly desirable
- Strong organisational skills with an eye for detail
- Proficiency in using reservation management software and MS Office applications
- Ability to remain calm under pressure and handle multiple tasks simultaneously
- Friendly, approachable demeanour with a professional appearance
- Knowledge of local attractions and services is a plus
This role offers an exciting opportunity to be part of a vibrant hospitality team dedicated to delivering outstanding guest experiences. We value professionalism, enthusiasm, and a genuine passion for hospitality service.
Pay: £12.71 per hour
Benefits:
- Employee discount
- Free parking
- On-site parking
Work Location: In person
