Job Description:
Customer Service Operative – Student Accommodation (Temporary Cover)
Bournemouth
Monday to Friday | 10:00am – 6:00pm (37.5 hours)
£13.13 per hour
Temporary
About the Role
You’ll be based on-site, fully involved in the day-to-day running of the building, supporting students, coordinating activity across the site, and helping deliver a positive, well-run living experience.
Front-Facing Customer Service
- Acting as the main point of contact for students, visitors, and partners
- Handling enquiries in person, by phone, and via email
- Managing the enquiries inbox, including complaints, issues, and general queries
- Supporting student welfare and escalating where appropriate.
Site & Building Coordination
- Managing parcels, deliveries, and post
- Supporting the coordination of maintenance issues and contractors
- Helping keep the building organised, compliant, and running smoothly
Administration & Systems
- Working confidently across multiple internal systems
- Keeping records accurate and up to date
- Supporting general office and site administration
What We’re Looking For
- Someone passionate about people and service
- A proactive, positive attitude with a strong work ethic
- Confidence dealing with a wide range of enquiries and situations
- Willingness to learn new systems and processes
- Ambition to grow, develop, and succeed long term
REF: IND1
Pay: £13.13 per hour
Expected hours: 37.5 per week
Application question(s):
- Have you worked within Student Accommodations or Hotels?
- Are you aware this is a temporary position?
- What is the best time/number to contact you? (you will receive a call from our Liverpool number on 0151 556 4817).
Experience:
- Customer service: 1 year (preferred)
Work Location: In person
