Automotive Service Manager - Mountsorrel Service Centre
OTE: £40,000
Hours: 8am-6pm
Carsa is thrilled to announce a fantastic leadership opportunity in our Service Centre in Loughborough. We invite applications from experienced Service Managers ready to harness their potential in an exhilarating role.
Role Overview:
Lead a high performing aftersales team to deliver exceptional customer service, maximise profitability, and drive customer satisfaction. As ServicesManager, you'll inspire and develop your team, build lasting customer relationships, and ensure a seamless aftersales experience by working collaboratively across the dealership and Head Office teams.
Key Responsibilities:
- Efficiently streamline aftersales and service processes, ensuring cost-effectiveness.
- Diligently manage warranty claims to minimise aftersales expenses.
- Optimise parts procurement processes for efficiency and cost.
- Authorise budgeted expenditures for vehicle rectifications and preparations.
- Oversee fuel expenditure, service cheques, and company card transactions, ensuring adherence to company procedures and set limits.
- Elevate workshop productivity to minimise vehicle repair and service duration.
- Deliver on both overarching business and personal performance targets.
- Pioneering growth in our retail service sector, collaborating with the Head of Aftersales on strategies.
- Assure vehicles are prepared to the Carsa standard prior to sale.
- Coordinate with the Sales team regarding vehicle delivery schedules.
- Promote a secure and organised working environment for all team members.
- Undertake team appraisals, recruitment initiatives, and coordinate with HR.
- Administer leave and absence protocols in alignment with company policies.
- Uphold paramount health and safety standards, ensuring a secure ambiance for staff, clients, and peers.
- Collaborate seamlessly with the Head of Aftersales to troubleshoot and resolve challenges.
Benefits:
- Birthday Day Off
- Death in Service Insurance
- Critical Illness Cover
- Employee Assistance Programmes
- Referral Bonuses
- 28 days of annual leave (inclusive of bank holidays), increasing to 30 days after 3 years and 33 days after 5 years of service
- Automatic Pension Scheme
About Carsa:
At Carsa, we're not just in the business of selling cars; we're in the business of creating exceptional experiences. As a forward-thinking and customer-centric company, we've positioned our customers and colleagues at the heart of everything we do. Our ethos revolves around making the car buying journey seamless for our customers while ensuring the delivery of excellent customer service at every touchpoint.
With a proud presence across 11 retail outlets nationwide, Carsa maintains industry leadership with a commitment to high group standards. Our state-of-the-art preparation centre ensures that each vehicle meets our stringent quality benchmarks, reflecting our dedication to excellence.
As we embark on an exciting phase of growth, Carsa is set to expand its retail arm in the near term, offering a multitude of opportunities for passionate individuals to join our team.
Job Type: Full-time
Pay: Up to £40,000.00 per year
Benefits:
- Company events
- Company pension
- Health & wellbeing programme
- Life insurance
- On-site parking
- Referral programme
Experience:
- Service Manager: 1 year (required)
Licence/Certification:
- Driving Licence (required)
Work Location: In person
