Job Summary
We are seeking a dynamic and organized GP Practice Reception Supervisor to lead our Care Navigator team and ensure the smooth operation of our medical practices (Sleaford Street and Austin Road). In this pivotal role, you will oversee daily reception activities, coordinate patient appointments, and maintain excellent communication between patients, healthcare providers, and administrative staff. Your energetic approach will help create a welcoming environment while ensuring efficient administrative workflows. The ideal candidate will possess strong GP practice administrative experience, demonstrate leadership qualities, and be committed to delivering exceptional patient service.
Duties
- Supervise and support the Care Navigator team to deliver outstanding patient care and administrative support
- Ensure adequate staffing levels, providing cross-cover for the other Reception Supervisor
- Oversee appointment scheduling, cancellations, and patient check-in processes with precision and professionalism
- Ensure all patient records are accurately maintained and confidentiality is upheld at all times
- Manage incoming calls, inquiries, and correspondence promptly to foster positive relationships with patients and external partners
- Coordinate with Clinical team to facilitate smooth clinic operations and address any scheduling conflicts or issues
- Induction and training new staff members to the required standard, and provide ongoing support to enhance team performance
- Be first to respond to urgent problems (e.g.: telephone/EMIS/IT malfunctions; clinical staff sickness, etc)
- Help develop policies and procedures with the Operations Manager
- Act as a role model for staff
- Ensure maximum productivity from reception staff ensuring that all reception tasks are carried out in a timely manner
- Carry out staff appraisals and performance reviews
- Ensure Practice policies are followed and accurate records are kept
- Liaise with management team concerning staffing and organisation of work
- Liaise with other member of the Primary Healthcare Team, and outside agencies
- Act as Deputy Practice Fire Warden
- Chair reception meetings and take minutes
- Open/close practice premises (as part of a rota) in line with Practice policy
- Monitor reception area for cleanliness, organization, and a welcoming atmosphere
Pay: £15.87 per hour
Benefits:
- Company pension
- Cycle to work scheme
- Employee discount
- Health & wellbeing programme
Work Location: In person
