Front of House / Aesthetic Receptionist
Full time
Job summary
We are looking for a confident multitasker who can do more than just answering calls! Front of House is the heart of our business and supports all elements of the customer journey from the first email/call to their arrival at the clinic to check out and any sales or support they need on the way and after they leave.
This is a challenging role that has in house training and senior support with progression for those who want and have the ability for it.
Who we are
ASKINOLOGY is Dr Askari Townshend's second clinic and was founded 10 years ago. He has over 20 years’ experience in aesthetics including being the Director of Medical Aesthetics at one of the UK's largest chain of aesthetic clinics, training and speaking both nationally and internationally.
ASKINOLOGY has the UK’s first (and award winning) facial bar in the City of London near Bank and Liverpool St stations. Across 3 levels, we also house a cosmeceutical boutique, facial bar and 3 room aesthetic laser clinic and are extremely proud of our 4.8 score from over 620 Google reviews!
We have won 3 major awards including Best New Clinic UK & Ireland and Best New Practice London. Last year, we were Highly Commended for Best London Clinic.
What we do
Our facial bar offers a range of Peels, Hydrafacial and LED mask. In the clinic, treatments include ablative ablative fractional laser for scarring and texture problems, IPL for broken veins and sunspots, Secret RF (RF microneedling), laser hair removal, microneedling and peels (including Cosmelan).
Why work for us?
At ASKINOLOGY we understand that we need to invest in people to get the best out of them. We offer careers, not just jobs - we have a family mentality and hope that those that join us early in our journey will grow with us, working their way up the ranks as their experience and skills develop. Our team brunches and dinners encourage us to get to know each other even better (there is life after work!).
The great news is that we do not currently open on weekends and currently have no plan to but you will be required to work 2-3 evenings per week.
We understand that to get the best, we need to pay well and we offer a great bonus and commission structure. You will also receive a generous annual allowance for our clinic treatments.
Key Responsibilities:
- Greeting and checking in clients in a professional, friendly manner. Managing the flow of clients especially when running late or missing their appointment.
- Answering client enquiries in person, by phone and email in a professional manner with exceptional customer service.
- Using initiative to solve client problems and answer requests.
- Creating appointments for the correct treatments, with the correct practitioner and room/treatment requirements. Managing the diary to maximise efficiency of clinic time.
- Checking out clients, taking correct payment, rebooking appointments.
- Have a good general knowledge of all the treatments we provide in order to answer client questions.
- Upselling single treatments to courses, giving simple product advice.
- Using instant messaging and phone to keep in contact with practitioners during their clinic to ensure its smooth running.
- Maintaining accurate client records, both digital and paper. Ensuring that client paper files are stored in alphabetical order
- As part of a team, ensuring that the clinic is always perfectly presented, clean and tidy.
- Preparing treatment rooms for the day, ensuring that all paperwork and client notes needed are present.
- Opening up/closing down the clinic and recording important messages/problems from the day.
- Escalating important problems to management and maintaining good communication with the team.
- Assisting other team members and management in other duties necessary for the smooth running of the clinic.
- Participating in open days and other marketing activities
Benefits
- Salary up to £30,000pa dependant on experience and skills. OTE up to £34,000pa
- Generous uncapped commission and monthly bonus
- £600 annual allowance on clinic treatments including injectables
- Friends & family discount
- Up to 50% discount on products
- Training from management and Dr Askari himself.
- 30 days annual leave (including bank holidays).
- Extra day annual leave for your birthday.
- No weekend working!
- Team nights out.
- Friendly and supportive family team environment.
What skills do you need?
- Excellent interpersonal and communication skills
- Ability to give amazing customer service, no matter what
- Well presented & excellent phone manner
- Experience in the aesthetic industry desirable but not essential
- Excellent MS Office & diary management skills
- Ability to multitask and work under pressure
- 100% team player with fantastic work ethic, wanting to become the best you can be
- Good commercial awareness and comfort with working to targets
What qualifications/experience do you need?
- GCSEs: Minimum C grade English, C grade Maths - Please list these on your CV
- At least 1 year reception / front of house experience
- Previous beauty/aesthetic environment highly desirable
How to apply
In addition to your CV, please upload a short video (2 mins max) telling us a little about yourself and why you would be great for this role. This is not about video, light or sound quality but for us to get a sense of your personality.
Click on this link to upload your video: https://www.dropbox.com/request/y66v5j8lr0cyok3jgnwo
Your video will not be used for any other purpose than for your application and will be deleted once the process has been filled.
Applications without a video will not be considered.
If you think you have what it takes to join the best team in London, then PLEASE apply!
If you’re looking for a bog standard 9-5, don’t waste your time on us - there are plenty of average clinics out there!
Please do not contact the clinic directly for your application.
Job Types: Full-time, Permanent
Pay: Up to £30,000.00 per year
Benefits:
- Company events
- Employee discount
Application question(s):
- As part of your application, please upload a short video (max 2 mins) telling us about yourself and why you are great for this role.
Upload to https://www.dropbox.com/request/y66v5j8lr0cyok3jgnwo
Your video will be for internal use only and will be deleted if you are not successful or the recruitment process has been completed.
Experience:
- Receptionist: 1 year (required)
Language:
Work authorisation:
- United Kingdom (required)
Work Location: In person
