At Intrum, you will grow by making a difference. You will do it in a highly international environment and in a supportive culture where effort counts.
Behind our global expansion and vast digital transformation lies four simple but powerful values. Ethics. Dedication. Solutions. Empathy. They’re the values that drive our everyday, no matter how big we become. Others might think they’re small things. But to us, they’re everything.
Are you passionate about helping people and creating positive experiences? We’re looking for empathetic, motivated individuals to join our team as Customer Support Representatives.
Whether you’re experienced in customer service or bringing transferable skills from another industry, we value people who communicate with care, listen with empathy, and thrive in a supportive team environment.
If you enjoy meaningful conversations, solving problems, and making a genuine difference in people’s day-to-day experiences, we’d love to hear from you.
Make and receive calls to/from Customers, managing a variety of customer accounts such as car finance, bank accounts, credit cards, loans, catalogues, mortgages and mobile phone and investigating the detail in regard to customers debt.
Easily commute to our Glasgow office, this role is hybrid working in this location. You will be office based for the duration of your induction (Circa 8 weeks) and for a period of time after. Which gives you time to build relationships with the team and gain confidence in your role before remote working. So, expect to be office based after your induction initially for a few months, we will discuss individually with you when you are confident to commence hybrid working.
Positive attitude, self-motivated, enthusiastic individuals, who are ready to make a real difference.
Interested? We thought you would be! But there’s more!
What we offer: At Intrum we offer not only a challenging and rewarding career but also:
Lifestyle: Competitive starting base salary of £28,163.20 with OTE up to £32,387.68 (bonus paid monthly, subject to performance). 33 days holiday including bank holidays, with the ability to buy more/sell back. You can participate in gadget schemes. Access to a contributory workplace pension scheme. An extra day to celebrate your birthday. Fantastic hybrid work pattern where you can work a mixture of home and office.
Supportive, open and value-driven culture: Ethics. Dedication. Solutions. Empathy. Our values aren’t just words hanging in the reception. They guide us all on a daily basis. It’s what makes our culture inclusively open, inspiringly supportive and rich in diverse perspectives. It’s why Intrum is a natural home for people ready to make a difference. And it’s why people like you recognise this is the place to do just that.
What to expect at our Virtual Hiring Event
We like to keep things simple, while at the same time ensuring the fit is right for you.
Enabling financial health for people, businesses, and society.
Intrum is Europe’s leading credit management services provider, helping businesses secure payments while supporting consumers in regaining financial stability. With a strong presence across 20 markets, we combine local expertise with global reach to drive sustainable financial solutions. With 9,000 dedicated employees, we work every day to create sustainable financial solutions.
At Intrum we consider everybody to be a leader. We lead ourselves when collaborate to meet the needs of our clients and customers. We are all accountable to our actions as well as trust and care for each other. This makes us all leaders, independent of role or responsibility, and this is reflected in our 3 leadership principles: Deliver Impact, Inspire Trust and Embrace Growth.
At Intrum we strive to create a diverse and inclusive workplace. We encourage applicants from all backgrounds to apply.
If a person with disabilities is put at a disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes. If you need a change to be made so that you can make your application, you should contact Intrum Talent Acquisition team via [email protected] as soon as possible before the closing date to discuss your needs.
We are an equal opportunities employer and authorised and regulated by the Financial Conduct Authority. We will conduct credit, fraud, criminal record, right to work and reference checks as part of our pre-employment screening. You should not be bankrupt, have any outstanding county court judgments on your credit file. You must not have excessive default balances, and any outstanding debt will be considered on a case-by-case basis.
If this role feels like the right fit and you’re ready to take the next step, simply submit your English CV using the “Apply” button.
