Your Mission:
Help customers turn their dream move into reality. From a qualified prospect to purchase completion, you’ll guide them through an exciting, seamless journey, matching them with the perfect home, removing roadblocks, and delivering a smooth, stress-free experience.
What You’ll Be Doing
As a Customer Account Manager, you’ll be the go-to expert guiding customers from your first call with them to move-in day. You’ll build real relationships, uncover what matters most to them, and help make their dream move a reality.
- Inspire and Guide: Lead engaging calls and consultations that bring customers' goals to life with tailored solutions.
- Make It Happen: Guide each customer through the entire journey, sourcing homes, managing offers, and navigating the sales process.
- Keep Things Moving: Work with agents, solicitors, and internal teams to ensure smooth, stress-free progress
- Drive Results: Own your time, hit your targets, and deliver standout service every step of the way.
- Stay Sharp: Keep records clean, your diary organised, and every interaction compliant and high-quality.
This is a full-time, permanent and office-based opportunity and the basic salary for this role is £30,900, with a total of £36,900 OTE.
You will need to have
- At least a year’s experience in a Sales role.
- Experience of working in a target driven environment.
- Fantastic communication skills.
- A friendly and empathetic approach.
Experience in the property sector desirable but not essential.
We’re Homewise , and we change lives.
For over 50 years, we’ve been helping people aged 60+ find their dream home for less with our unique Home for Life Plan. It’s not just about saving money, it’s about creating freedom, security, and a better future. We’re a family-run business with big ambitions. Our people are our top priority, and our customers’ wellbeing is at the heart of everything we do.
Based in Worthing but making a difference across England and Wales, we’re growing fast, with exciting plans for national, digital expansion. We’re investing in our systems, our service, and most importantly, our team.
Our values of Honesty, Originality, Passion, and Empowerment (HOPE) are embedded in everything we do. Here’s what this means for you as a Customer Account Manager:
- Own it: Take charge of your results, learn from feedback, and keep growing every day
- Be real: Act with honesty, professionalism, and integrity, people trust you because you mean what you say
- Put people first: Really understand what customers and teammates need, and go the extra mile to help
- Stay fired up: Bring energy, resilience, and drive, even when things get tough
- Get it done: Deliver with focus and care, while thinking ahead to make things even better
- Speak up: Communicate clearly, confidently, and with heart, your voice moves things forward
- Lift others up: Work together, build strong relationships, and celebrate wins as a team
- Share what you know: Use your skills to make an impact, and help others level up too
- Think fresh: Try new ideas, challenge the norm, and always look for a smarter way
- See the big picture: Connect what you do to where we’re going, make decisions that drive real progress
If you’re passionate about making a real impact and being part of something meaningful, we’d love to meet you.
What’s in it for you?
From our large open plan office that’s just a stone’s throw from the beach and a 10-minute walk from the train station, we take care of our people by providing:
- Annual Bonus Scheme*
- Holiday entitlement starts at 25 days plus bank holidays per annum
- HOPE Awards (our in-house recognition programme)
- Regular Health & Wellbeing initiatives
- Company pension scheme*
- Enhanced sick pay scheme*
- Corporate NHS cash back scheme*
- Employee Assistance Programme*
- Regular social and charity-focused events
*applicable for some roles after qualifying period
We kindly ask recruitment agencies to refrain from making contact with us.
Any personal information you share with us will be treated in line with our company Privacy Policy available via our website.
Homewise provides equal employment opportunities to all applicants and employees without regards to race, religion/believe, sex, sexual orientation, marital status, pregnancy, maternity, national origin, ethnic background, disability, or age.
Pay: £30,900.00-£36,900.00 per year
Benefits:
- Casual dress
- Company events
- Company pension
- Health & wellbeing programme
- Sick pay
Ability to commute/relocate:
- Worthing BN11 1TF: reliably commute or plan to relocate before starting work (required)
Experience:
- property: 1 year (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
