ABOUT US
We provide high-quality exempt supported housing for adults who require intensive, person-centred support to live as independently as possible. Our residents often face complex challenges – including mental health conditions, learning disabilities, histories of homelessness, substance misuse, or involvement with the criminal justice system – and they deserve a team that meets them with skill, compassion, and unwavering commitment.
We are a values-led organisation and we take pride in the standard of care we deliver. We are looking to recruit experienced, mature professionals who understand what it means to truly make a difference in someone's life.
THE ROLE
This is a substantive, hands-on support role. You will work alongside residents in their homes and in the community, helping them to build skills, confidence and stability. Exempt supported housing sits outside the Housing Benefit cap, reflecting the intensity and specialist nature of the support we provide – and we expect our staff to deliver to that standard.
No two shifts are the same. You will need the experience and emotional maturity to adapt quickly, manage risk, and support individuals through complex and sometimes difficult situations – all while maintaining professional boundaries and detailed records.
KEY RESPONSIBILITIES
Person-Centred Support
- Develop and maintain trusting, professional relationships with residents, working collaboratively to identify their goals and aspirations
- Deliver high-quality, strengths-based support in line with individual Support Plans and Risk Assessments
- Support residents with daily living skills including budgeting, cooking, personal care, medication management, and maintaining their tenancy
- Accompany residents to appointments, community activities, and social engagements where appropriate
- Promote independence at every opportunity, avoiding dependency and enabling residents to build confidence in their own abilities
Risk Management & Safeguarding
- Identify, assess, and appropriately escalate risks in line with organisational policies and local safeguarding frameworks
- Act as a safeguarding lead within your shift – recognising signs of abuse, exploitation, or deteriorating mental health and responding promptly
- Use de-escalation techniques and trauma-informed approaches when supporting individuals in distress
- Complete detailed, accurate risk assessments and contribute to multi-disciplinary risk management plans
- Work within and uphold professional boundaries at all times
Recording, Reporting & Compliance
- Maintain contemporaneous, accurate, and person-centred case notes and support records
- Contribute to Support Plan reviews, CPA meetings, and statutory reviews as required
- Report incidents clearly and in a timely manner, completing all required documentation
- Ensure the service operates in compliance with relevant standards, housing legislation, and internal policies
- Participate in handovers, team meetings, and supervision sessions
Community & Tenancy Support
- Support residents to understand and fulfil their tenancy obligations
- Liaise with landlords, housing officers, and external agencies to resolve tenancy-related issues
- Assist residents to access benefits, community services, education, employment, and meaningful activities
- Work to reduce social isolation and help residents build natural support networks
Teamwork & Professional Development
- Work effectively as part of a close-knit team and cover shifts responsibly
- Participate in mandatory training, CPD, and reflective supervision
- Contribute to a positive, solutions-focused team culture where residents' wellbeing is always central
- Support less experienced colleagues through peer mentoring where appropriate
WHO WE ARE LOOKING FOR
Essential – Experience & Knowledge
- Minimum 2 years' experience working in supported housing, social care, mental health, substance misuse, or a closely related field
- Demonstrable experience of working with adults with complex and multiple needs
- Sound understanding of safeguarding legislation and duties (Care Act 2014, Mental Health Act, Mental Capacity Act)
- Knowledge of the supported housing sector, including what exempt accommodation means in practice
- Ability to write clear, accurate, and professional case notes and reports
- Experience of working within regulatory frameworks
Essential – Skills & Attributes
- Emotional maturity and resilience – you can hold your composure in challenging situations and reflect honestly on your practice
- Strong interpersonal skills – you build genuine rapport with people from all walks of life
- Excellent communication skills, both written and verbal
- A non-judgemental, trauma-informed approach to support
- Ability to work autonomously, use your initiative, and make sound judgements under pressure
- Reliability and professionalism – residents and colleagues depend on you
Desirable
- NVQ Level 3 (or above) in Health & Social Care or equivalent
- Experience of Housing Benefit / Universal Credit processes in a supported housing context
- Motivational interviewing or other therapeutic training
- Full UK driving licence
- Lived experience of the issues our residents face
WHAT WE OFFER
We know that great support workers are hard to find. We value ours, and we show it:
- Competitive salary, reviewed annually
- Paid induction, mandatory training, and ongoing CPD
- Regular, structured supervision and access to reflective practice
- A supportive management team that listens and acts
- Enhanced DBS paid by us
- Employee Assistance Programme including counselling and wellbeing support
- Real opportunity to progress – we promote from within wherever possible
A NOTE TO POTENTIAL APPLICANTS
We are specifically looking for people who bring genuine experience and maturity to this role. If you have lived through challenges yourself and used that to fuel your passion for helping others, we want to hear from you. If you have years of experience in social care and are tired of organisations that don't value what you know, we want to hear from you.
This is not a stepping-stone role. We are looking for people who see supported housing as a vocation, not just a job. If that's you – please apply.
HOW TO APPLY
Please submit your CV and a covering letter of no more than two pages, addressing how you meet the essential criteria above.
Shortlisted candidates will be invited to a values-based interview. All offers are subject to satisfactory Enhanced DBS disclosure, right to work checks, and two professional references.
Job Type: Permanent
Pay: £28,000.00 per year
Shift:
Work days:
Experience:
- Supported Housing: 1 year (required)
Licence/Certification:
- Driving Licence (required)
Work Location: In person
