DO YOU WANT TO BE OUR NEXT A-TEAM PLAYER?
WE’RE HIRING — SERVICE ADVISOR
We are re looking for a confident, positive and customer-focused Service Advisor to join the Autocentre team.
- Customer service is your passion
- You genuinely enjoy talking to customers — on the phone and face-to-face
- You’re confident and proactive
- You’re a team player — this is a MUST for us
- You’re a forward-thinking problem solver who looks for solutions
- You’re keen to grow your knowledge, develop your skills and keep learning
- And you want to be part of a business that’s continuing to move forward
You don’t need to know everything on day one.
Attitude, confidence, communication and a willingness to learn are what matter to us.
If you love working with people, thrive in a busy environment and want to become an important part of a strong team, we’d love to hear from you.
Who are Autocentre?
At Autocentre, we're not just a garage– we're a long-standing independent business based in Chorley that believes in nurturing talent and helping our staff members progress in their careers. As a service advisor, you're the backbone of our operation, and we're committed to helping you realise your full potential.
Job Description:
Job Responsibilities & Tasks
- Develop a deep understanding of our products/services, staying updated on features, benefits, and pricing to effectively assist customers. Adopting a no-force sales approach, contacting customers and explain any necessary vehicle repairs in a way they can understand, and gain approval for this work.
- Providing exceptional customer service, initiate and maintain positive interactions with customers via various communication channels (phone, email and in-person).
- Answering and addressing all incoming calls and email enquiries to the branch, scheduling bookings on the system, booking in customers, providing regular customer updates, handing over vehicles after service & maintenance work and maintaining ongoing relationships with our customers
- Proactively identify and resolve customer concerns in a timely and professional manner, striving to achieve first-contact resolution whenever possible.
- Build and nurture strong relationships with customers, fostering loyalty and repeat business through personalised service and follow-up.
- Actively seek feedback from customers and colleagues to identify areas for improvement in processes, products, or services, contributing to the overall enhancement of the customer experience.
- Complete necessary administrative tasks such as processing orders, entering invoices, credits, updating customer records, and maintaining accurate documentation of customer interactions.
- Be organised and able to manage a busy workload to ensure work is assigned to technicians quickly and efficiently. Liaising with the workshop to keep track of the vehicles progress and ensuring the vehicle is ready to meet customer expectations.
- Call suppliers to order parts and bring them into stock on the system once they arrive, ensuring the workflows through the workshop.
- Ability to work effectively as part of a team, assisting your managers in completing key administrative tasks.
- Maintaining good housekeeping standards and orderly administration of your work
- Understand and adhere to the company’s policies and procedures.
- Ensure that all works carried out are conducted per the company’s procedures.
What We’re Looking For – Is this you?
- Strong work ethic – looks to move forward and not hide in the shadows
- Exceptional verbal and written communication skills with the ability to engage customers effectively. Ability to adapt your method of communication to the differing needs of our customers.
- Ability to thrive in a fast-paced, dynamic environment, adapting quickly to changing priorities and customer needs, whilst maintaining outstanding customer service throughout.
- Comfortable using various computer systems, software, and CRM tools to manage customer interactions and sales & purchase processes.
- Genuine passion for providing outstanding customer service and creating positive customer experiences.
- Strong collaborative skills with the ability to work effectively as part of a team, supporting colleagues and contributing to team goals.
Previous motor industry experience in a Service Advisor role is desirable but not essential.
Pay: £28,000.00-£38,000.00 per year
Benefits:
- Employee discount
- Free parking
- On-site parking
Experience:
- customer sales: 5 years (required)
- sales: 5 years (required)
- administration/computer: 5 years (required)
Language:
Work authorisation:
- United Kingdom (required)
Work Location: In person
