Job Overview
We are seeking a dedicated Motorcycle Service Advisor to join our dynamic team. The successful candidate will act as the primary point of contact for customers requiring motorcycle servicing and repairs. This role involves providing exceptional customer service, accurately assessing service needs, and ensuring a smooth workflow between customers and the workshop. The ideal applicant will possess a passion for motorcycles, strong organisational skills, and a proactive approach to upselling additional services and products.
Responsibilities
- Greet customers warmly and professionally, establishing a positive rapport from the outset
- Listen carefully to customer concerns and accurately record service requirements
- Advise customers on necessary repairs or maintenance, offering suitable solutions
- Upsell additional services or accessories to maximise customer satisfaction and workshop efficiency
- Schedule appointments efficiently, ensuring optimal utilisation of workshop capacity
- Handle cash transactions accurately and process payments securely
- Maintain detailed records of customer interactions, work orders, and sales
- Liaise with technicians to communicate customer needs and ensure timely completion of work
- Follow up with customers post-service to ensure satisfaction and address any concerns
Skills
- Strong customer service skills with the ability to build rapport and handle enquiries professionally
- Mechanical knowledge of motorcycles is highly desirable to understand service requirements effectively
- Proven ability in upselling services or products in a retail or automotive environment
- Competent in cash handling with attention to accuracy and security
- Organised with excellent communication skills, both verbal and written
- Ability to work efficiently under pressure while maintaining a friendly demeanour
- Enthusiasm for motorcycles and automotive industry trends is advantageous
This role offers an engaging opportunity for individuals passionate about motorcycles and committed to delivering outstanding customer experiences. The position requires a proactive attitude, technical understanding, and excellent interpersonal skills to thrive within our team.
We are committed to creating an inclusive workplace where everyone feels valued and supported. We welcome applications from people of all backgrounds and experiences.
What we offer…
- Company events
- Company pension
- Employee discount
- 4 weeks holiday, plus bank holidays
- Manufacture training provided
- A competitive salary and commission structure.
- A supportive and collaborative work environment.
- The opportunity to work with a team that shares your passion for motorcycles.
- Free parking
- On-site parking
- Store discount
Working Week
- Monday to Friday 8:30am until 5:30pm (with 30 minutes for lunch)
- Saturdays 8:30am until 4:30pm
- Sundays Closed
- You will get a fixed day off every other week
- Job Types: Full-time, Permanent
If you’re a self-motivated and results-driven individual with a passion for motorcycles, we would love you to join our family team.
This is a fantastic opportunity for a driven individual looking to excel in the field. Apply now to be part of our dynamic team!
Job Types: Full-time, Permanent
Pay: £28,000.00-£34,000.00 per year
Benefits:
- Company events
- Company pension
- Employee discount
- Free parking
- On-site parking
- Referral programme
- Store discount
Work Location: In person
