Customer Support Manager – Construction Plant
Based near Farnham
Up to £55,000 + Bonus + Package
42.5 Hour Week
We are recruiting for a Customer Support Manager on behalf of a franchise partner of a globally recognised manufacturer within the construction plant industry. This is a varied and hands-on leadership role combining customer-facing support with internal operational management across multiple sites.
The Role
Approximately 50% of the role will involve external customer support, including:
- Visiting customer sites
- Building and maintaining strong client relationships
- Supporting breakdown and service escalation issues
- Ensuring high levels of aftersales support and customer satisfaction
The remaining 50% will focus on internal management responsibilities across 3 sites, including:
- Managing and supporting engineering teams
- Coordinating workshop and field service operations
- Monitoring performance and KPIs
- Driving service standards and operational efficiency
- Supporting recruitment, training, and development of engineers
Ideal Candidate
- Previous experience within construction plant, heavy equipment, HGV, agricultural, or related sectors
- Strong customer service and people management skills
- Desirable: time-served engineer or technical engineering background
- Experience managing engineers or service operations
- Commercially aware with strong organisational ability
- Full UK driving licence
Package
- Salary up to £65,000 depending on experience
- Company package
- 42.5 hour working week
- Excellent opportunity with a well-established and growing business representing a leading global manufacturer
INDPERM
Pay: £45,000.00-£65,000.00 per year
Benefits:
Work Location: In person
