Job Overview
We are seeking a dedicated and organised Sub Postmaster to oversee the daily operations of our local postal branch. This role involves managing customer interactions, ensuring efficient postal services, and supporting administrative functions. The ideal candidate will possess excellent communication skills, strong organisational abilities, and a proactive approach to problem-solving. Fluency in English is preferred to serve a diverse customer base effectively. The position offers an opportunity to develop leadership skills within a supportive environment, contributing to community service excellence.
Duties
- Provide exceptional customer service by assisting clients with postal transactions, enquiries, and related services
- Manage the day-to-day operations of the post office, including opening and closing procedures
- Handle cash, process payments accurately, and maintain financial records using Microsoft Excel and other Office applications
- Organise and maintain postal supplies and stock levels efficiently
- Support administrative tasks such as filing, data entry, and correspondence using Microsoft Word and Outlook
- Ensure compliance with postal regulations and health & safety standards
- Assist in training new staff members and supervising junior team members when necessary
- Promote additional services such as banking or bill payments to maximise community engagement
Skills
- Proven experience in customer service within a retail or office environment
- Strong organisational skills with the ability to prioritise tasks effectively
- Excellent communication skills in both English and Turkish (verbal and written)
- Proficiency in Microsoft Office Suite including Word, Excel, PowerPoint, and Outlook; IT literacy is essential
- Previous office or administrative experience is highly desirable
- Ability to work independently with minimal supervision while maintaining attention to detail
- Good understanding of organisational procedures and administrative processes
- Adaptability to handle multiple responsibilities efficiently in a fast-paced setting
Pay: From £13.00 per hour
Work Location: In person
