About the Role
Bavaro Punta Cana Golf Ltd is seeking an organised and customer-focused Golf Operations Supervisor to oversee daily golf service support, booking administration, customer enquiries, and operational workflows.
In this mid-level role, you will supervise day-to-day activities, support team performance, monitor service standards, and ensure that bookings, customer records, and operational information are processed accurately.
This position is ideal for someone with previous supervisory experience in golf, leisure, hospitality, customer service, travel, events, or business operations.
Why Join Us?
Professional Golf and Leisure Environment
Build your career with a company focused on golf services, leisure operations, customer experience, and efficient service delivery.
Mid-Level Leadership Opportunity
Take responsibility for daily workflows, team support, service quality, and operational performance.
Career Development
Develop valuable experience in operations supervision, customer service leadership, booking management, and business administration.
Meaningful Impact
Help improve customer satisfaction, team productivity, and the overall quality of service operations.
Key Responsibilities
- Supervise daily golf service and administrative operations
- Coordinate bookings, customer requests, and service schedules
- Allocate tasks and monitor team workloads
- Support staff with operational questions and service issues
- Maintain accurate booking, customer, and activity records
- Review daily workflows and identify outstanding tasks
- Monitor service quality and customer response times
- Resolve routine customer concerns professionally
- Escalate complex complaints or operational issues when required
- Prepare activity reports and performance summaries
- Coordinate with customer service, administration, and management teams
- Support promotional activities, group bookings, and customer events
- Assist with staff training and procedural guidance
- Recommend practical improvements to operational processes
- Follow company confidentiality and data-protection procedures
- Support health, safety, and workplace compliance requirements
What We Are Looking For
Experience
- Three or more years of experience in golf services, leisure operations, hospitality, customer service, bookings, events, or business administration
- Previous experience supervising employees or coordinating daily workflows
- Experience handling customer enquiries and resolving service concerns
- Golf or leisure industry experience is beneficial but not essential
Skills
- Strong leadership and team-support abilities
- Excellent customer service and communication skills
- Good organisation and workload-management abilities
- Confident decision-making and problem-solving skills
- Ability to supervise several operational priorities
- Strong attention to detail and record accuracy
- Competence with Microsoft Office, email, databases, or booking systems
- Ability to prepare basic reports and performance updates
- Professional approach to confidential customer information
- Ability to remain calm and organised during busy periods
Education
- GCSEs or equivalent qualifications preferred
- Qualifications in business administration, hospitality, leisure management, tourism, or customer service are beneficial
- Relevant professional experience may be considered in place of formal qualifications
Pay: £30,000.00-£35,000.00 per year
Benefits:
- Company pension
- Gym membership
- Health & wellbeing programme
- Private dental insurance
- Private medical insurance
Work Location: In person
