Booking & Order Handling Operator
Remote | Training Initially Onsite (Caerphilly)
12 Month FTC
£ 24,744.72
About the Role
We’re looking for a highly organised and customer-focused Booking & Order Handling Operator to join our busy team.
This is a varied role where you’ll be responsible for accurately processing customer orders, managing bookings, and providing excellent service through both inbound and outbound telephone contact. If you enjoy working in a fast-paced environment, have strong attention to detail and thrive on delivering a great customer experience, we’d love to hear from you.
Although this is primarily a remote position , all new starters will complete an onsite training programme until fully competent in the role. Following this, you’ll work remotely, with Wednesdays remaining a mandatory office day to support collaboration, team meetings and ongoing development.
Working Hours
Core Hours
- Tuesday to Friday 9:00am – 5:30pm
Additional Weekend & Bank Holiday Commitment
The successful candidate will also be required the following days paid at time and a half:
- 5 Saturdays per year – 8:30am to 1:30pm
- 5 Sundays per year – 10:00am to 1:30pm
- 1 Bank Holiday per year – 8:30am to 1:30pm
What You’ll Be Doing
- Processing customer bookings and orders accurately and efficiently.
- Entering and maintaining data across internal systems.
- Handling inbound customer calls professionally and resolving queries.
- Making outbound calls to customers where required.
- Monitoring orders and ensuring information is updated correctly.
- Liaising with internal departments to ensure smooth order fulfilment.
- Maintaining accurate records and documentation.
- Delivering a consistently high level of customer service.
- Working to agreed service levels, quality standards and productivity targets.
- Supporting the wider team with administrative tasks as required.
What We’re Looking For
We’re looking for someone who is organised, reliable and enjoys working with customers.
- Previous experience in a customer service, administration, order processing or booking role.
- Excellent data entry skills with a high level of accuracy.
- Confident communicating with customers over the telephone.
- Strong attention to detail.
- Good organisational and time management skills.
- Ability to prioritise workload in a busy environment.
- Competent using Microsoft Office and computer-based systems.
- Able to work independently while also contributing positively to a team.
- Comfortable learning new systems and processes.
- Willing to attend onsite training and work in the office every Wednesday.
- Flexible to fulfil the required weekend and Bank Holiday rota.
What we can offer you:
- Competitive salary
- Qualifying Sick Pay scheme
- Pension scheme & Life insurance
- Share Save scheme
- Income Protection
- 25 days holiday plus Bank Holidays
- Employee Assistance Programme
- Virtual GP, Occupational Health & free Flu vaccine
- Cycle to Work and shopping discounts
We are DS Smith, together with International Paper, we are a global leader in sustainable packaging solutions and other fibre-based products. We believe a better, more sustainable tomorrow is possible with the right people, who challenge and support one another to enact positive change. We employ more than 65,000 colleagues in North America and Europe, Middle East and Africa (EMEA), who are experts in innovation, manufacturing, design, sales, sustainability, supply chain, and much more. Together with our customers, we make the world safer and more productive, one sustainable packaging solution at a time. Become part of a world-leading organisation and do your best work with us!
Our people come from diverse backgrounds, bring different perspectives, ideas and experiences to generate unique solutions focused on present and future sustainability challenges. We welcome all candidates to apply, even those not meeting all criteria.”
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