Pensions Administrator
Flexible Workings Hours between 7am – 7pm following completion of training
Glasgow
Role Overview
You will be responsible for assisting in the provision of transaction processing services to one or more clients. You will be accountable for defined core administrative, operational and/or technical activities within a section or department. You will provide a range of straightforward, routine services, often as part of a team engaged in similar activities. This may involve responding to routine queries, issues or circumstances, and referring any unusual or non-routine situations to others.
Key Responsibilities
- Process work in line with agreed procedures, business rules or scripts.
- Learn the procedures and understand parameters of producing a quality output.
- Process work to the defined level of quality.
- Resolve queries, escalate as necessary (i.e. a team leader/manager/other group), and log if appropriate.
- Distribute information and when required, work to the other team members or groups.
- Identify and suggest areas of improvement.
- Maintain and update information held on a data base or manually.
- Support line management on any additional admin when required.
- Liaise with internal/external clients.
- Print/post data/reports/invoices daily.
- Maintain records for audit purposes.
- Processing work in line with scheme rules.
- Resolving queries for our customers.
- Producing and checking of complex pension calculations
- Accurate record keeping.
- Collating, analysing and preparing calculations.
- Liaising with other internal departments.
Essential Skills
- Must be SC eligible
- Attention to detail.
- Able to work in a team or other structured environment.
- Delivers a high quality customer service in a professional manner, creating trust and confidence.
- Excellent communicator.
- Effective team player, who constantly displays commitment and flexibility.
- Effective problem solver.
Pay: £13.45 per hour
Application question(s):
- Have you been outside of the UK for more than 28 consecutive days in the last 5 years?
Work Location: In person
